Restaurant Manager - Japanese Restaurant

Filinvest Group; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading hospitality provider in Cebu City is looking for a Restaurant Manager to enhance customer satisfaction and drive profitability. The role requires a strong leader capable of managing a team, developing marketing strategies, and controlling costs effectively. Ideal candidates will have a commitment to providing exceptional service and creating unique guest experiences. This position offers the opportunity to work in a vibrant environment where innovation and service excellence are prioritized.

Qualifications

• Strong leadership skills to inspire and manage a team.
• Ability to develop and execute marketing strategies.
• Experience in cost control and inventory management.

Responsibilities

• Ensure exceptional customer service and satisfaction.
• Lead and develop restaurant staff effectively.
• Manage costs and maximize profitability through strategic planning.
• Plan promotional activities to enhance the restaurant's visibility.
• Monitor and control food and service quality.

Skills

Customer service excellence

Leadership

Marketing strategy development

Cost control

Team management

Job description

Filinvest Company: Crimson Resort & Spa Mactan

POSITION SUMMARY:

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Director of Food and Beverage, the Restaurant Manager is responsible for achieving marketing, sales, profitability, and quality service goals for the restaurant by developing and executing marketing strategies, controlling costs, and providing quality products & service to the customers while employing leadership and managerial skills effectively.

1. MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS' EXPECTATIONS by providing "Unique Guest Experience" service and teamwork

• Establishes and communicates customer service objectives which support achievements of Crimson's Mission and Vision
• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests
• Ensures that employees receive the training necessary to provide "Unique Guest Experience" service
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly
• Provides staff with the skills training to be able to provide value-added service to customers
• Performs other duties as required to provide "Unique Guest Experience"

2. LEADERSHIP

• Develops and implements strategies to achieve Employee Satisfaction Index goals
• Controls Expenses to Maximize Profits
• Controls all Purchase Orders by rendering final approval as a standard procedure
• Maintains control of food, beverage, and supply costs and inventory by adhering to standards for purchasing and inventory control

3. PROMOTION AND ADVERTISING

• Develops specific promotions and menus to enhance the quality and profitability of the Restaurant
• Achieves revenue goals for the restaurant by developing and implementing marketing and sales strategies
• Establishes a yearly promotion and menu plan with follow-up meetings for each promotion and menu
• Establishes a festive season calendar
• Establishes a yearly entertainment concept
• Reviews restaurants operational concepts
• Sets goals, develops strategies, evaluates results, and adjusts strategies as required
• Analyzes sales, reviews competitive surveys, and develops new strategies as required
• Executes marketing plan by implementing agreed upon strategies for F&B

4. QUALITY OF SERVICE AND FOOD

• Plans and executes special projects to upgrade facilities and services
• Controls overall restaurant costs to maximize profit
• Develops and implements strategies to achieve goals for return and repeat customers, reduction of customer complaints, and Customer Satisfaction Index
• Controls overall restaurant experience
• Reviews service guidelines on a half-yearly basis
• Reviews food preparation guidelines
• Finalizes special projects on a case-to-case basis (restaurant additions, renovations, redesign, etc.)
• Holds Forum where future courses of action can be based and planned
• Liaises with F&B Service Manager and Executive Chef to maintain value for money as well as increase profitability
• Defines the level of customer experience for the restaurant and works daily to maintain and improve the service level
• Measures employee performance against the minimum F&B standards regularly
• Updates staff on a regular basis regarding menu highlights
• Monitors presentation of food products; reviews areas of concern with the Restaurant Chefs
• Addresses customer concerns on a timely basis
• Ensures that the restaurant is clean and ready for customers at all times.

5. GENERAL RESPONSIBILITIES

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel/Resort policies and procedures to achieve the overall objectives of this position.
• Stays current with the latest developments in the Food and Beverage field.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Hotel/Resort employees to foster and promote a cooperative and harmonious working climate.
• At all times, projects a favorable image of Crimson Resort & Spa Mactan to the public.
• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.