Restaurant Manager - Japanese Restaurant

Filinvest Development Corporation; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Career advancement opportunities

Job summary

A leading hospitality firm in Cebu City is seeking a talented Restaurant Manager to oversee operations at the Crimson Resort & Spa Mactan. The ideal candidate will be responsible for achieving sales and quality service goals, developing marketing strategies, and leading a dedicated team. A focus on customer satisfaction, effective leadership, and financial management are essential for this role. Join us to ensure an unforgettable dining experience for our guests in a vibrant resort setting.

Qualifications

• Experience managing a restaurant and leading a team.
• Ability to develop and implement marketing strategies.
• Familiarity with food and beverage cost control.

Responsibilities

• Achieve marketing, sales, and profitability goals for the restaurant.
• Develop and execute marketing strategies and promotions.
• Provide quality products and service to customers.
• Monitor customer service levels and train employees.

Skills

Customer service excellence

Leadership and managerial skills

Cost control

Strategic marketing

Employee training

Job description

Filinvest Company: Crimson Resort & Spa Mactan

POSITION SUMMARY

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Director of Food and Beverage, the Restaurant Manager is responsible for achieving marketing, sales, profitability, and quality service goals for the restaurant by developing and executing marketing strategies, controlling costs, and providing quality products & service to the customers while employing leadership and managerial skills effectively.

MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS' EXPECTATIONS

• Establishes and communicates customer service objectives which support achievement of Crimson's Mission and Vision
• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests
• Ensures that employees receive the training necessary to provide "Unique Guest Experience" service
• Determines customer delight level and needs by reviewing comment cards and talking to customers regularly
• Provides staff with the skills training to be able to provide value-added service to customers
• Performs other duties as required to provide "Unique Guest Experience"

LEADERSHIP

• Develops and implements strategies to achieve Employee Satisfaction Index goals
• Controls Expenses to Maximize Profits
• Controls all Purchase Orders by rendering final approval as a standard procedure
• Maintains control of food, beverage, and supply costs and inventory by adhering to standards for purchasing and inventory control

PROMOTION AND ADVERTISING

• Develops specific promotions and menus to enhance the quality and profitability of the Restaurant
• Achieves revenue goals for the restaurant by developing and implementing marketing and sales strategies
• Establishes a yearly promotion and menu plan with follow-up meetings for each promotion and menu
• Establishes a festive season calendar
• Establishes a yearly entertainment concept
• Reviews restaurants operational concepts
• Sets goals, develops strategies, evaluates results, and adjusts strategies as required
• Analyzes sales, reviews competitive surveys, and develops new strategies as required
• Executes marketing plan by implementing agreed upon strategies for F&B

QUALITY OF SERVICE AND FOOD

• Plans and executes special projects to upgrade facilities and services
• Controls overall restaurant costs to maximize profit
• Develops and implements strategies to achieve goals for return and repeat customers, reduction of customer complaints, and Customer Satisfaction Index
• Controls overall restaurant experience
• Reviews service guidelines on a half-yearly basis
• Reviews food preparation guidelines
• Finalizes special projects on a case-to-case basis (restaurant additions, renovations, redesign, etc.)
• Holds Forum where future courses of action can be based and planned
• Liaises with F&B Service Manager and Executive Chef to maintain value for money as well as increase profitability
• Defines the level of customer experience for the restaurant and works daily to maintain and improve the service level
• Measures employee performance against the minimum F&B standards regularly
• Updates staff on a regular basis regarding menu highlights
• Monitors presentation of food products; reviews areas of concern with the Restaurant Chefs
• Addresses customer concerns on a timely basis
• Ensures that the restaurant is clean and ready for customers at all times

GENERAL RESPONSIBILITIES

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel/Resort policies and procedures to achieve the overall objectives of this position.
• Stays current with the latest developments in the Food and Beverage field.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Hotel/Resort employees to foster and promote a cooperative and harmonious working climate.
• At all times, projects a favorable image of Crimson Resort & Spa Mactan to the public.
• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.