Head of Telesales

Michael Page; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

HMO coverage

Allowances

Job summary

Michael Page in Makati, Philippines, seeks a Head of Telesales to shape and lead a high-performing telesales team, delivering revenue growth through end-to-end sales operations, from lead generation to retention.

The role requires 8+ years in sales/telesales, 5+ years in leadership, and a proven track record in health insurance or healthcare benefits. You will collaborate with Marketing and Product to maximize conversions while ensuring compliance.

Qualifications

• Bachelor's degree in a business-related field is required.
• 8+ years of sales/telesales experience, preferably in health insurance.
• 5+ years of leadership experience managing telesales teams.
• Proven track record of meeting or exceeding targets.

Responsibilities

• Develop and execute telesales strategies to hit revenue targets.
• Lead end-to-end telesales operations, including acquisition and retention.
• Establish forecasts, KPIs, and performance monitoring.
• Manage managers, supervisors, and agents to ensure productivity.
• Drive membership enrollment and retention in HMO programs.
• Ensure compliance with healthcare regulations and data privacy.
• Collaborate with Marketing and Product to optimize campaigns.

Skills

Leadership

Telesales

Sales Strategy

Forecasting

Education

Bachelor's Degree in Business Administration or related field

Tools

CRM systems

Sales analytics tools

Job description

• Part of the leadership team
• Shape and lead a high-performing telesales team, driving meaningful growth.

About Our Client

This opportunity is with a large organization in the insurance industry. The company is committed to providing innovative solutions to its customers while fostering a culture of excellence and growth.

Job Description

Sales Leadership & Strategy

• Develop and execute telesales strategies to achieve monthly, quarterly, and annual revenue targets.
• Lead end-to-end telesales operations including lead generation, customer acquisition, upselling, cross-selling, and retention.
• Establish sales forecasts, KPIs, and performance monitoring frameworks.
• Identify market opportunities and recommend growth strategies to increase membership and revenue.

Team Management

• Build, lead, coach, and develop a high-performing telesales team.
• Manage telesales managers, supervisors, and agents to ensure productivity and target achievement.

Operational Excellence

• Design and optimize telesales processes to improve conversion rates and operational efficiency.
• Monitor sales metrics including:
  • Conversion Rates
  • Contact Rates
  • Revenue per Agent
  • Cost per Acquisition
  • Customer Retention
  • Quality Assurance Scores
• Implement best practices in sales operations and workforce management.

Customer Acquisition & Retention

• Develop strategies to increase individual, family, and corporate HMO membership enrollment.
• Drive customer retention initiatives and member engagement programs.
• Partner with Marketing and Product teams to maximize lead conversion and campaign effectiveness.

Compliance & Quality Management

• Ensure compliance with healthcare insurance regulations and company policies.
• Maintain adherence to data privacy requirements and ethical sales practices.
• Monitor call quality and implement continuous improvement initiatives.

The Successful Applicant

• Bachelor's Degree in Business Administration, Marketing, Management, Healthcare Administration, or a related field.
• Minimum of 8 years of sales and telesales experience preferably from a HMO, health insurance, medical insurance, or healthcare benefits organization.
• Minimum of 5 years of leadership experience managing telesales teams.
• Proven track record of consistently achieving and exceeding sales and revenue targets.
• Experience leading large-scale inbound and outbound telesales operations.
• Strong background in health insurance products, membership acquisition, and customer retention strategies.
• Strong understanding of sales performance metrics, forecasting, and pipeline management.
• Excellent leadership, communication, stakeholder management, and negotiation skills.
• Proficient in CRM systems, sales reporting tools, and performance analytics.
• Knowledge of healthcare insurance regulations, compliance requirements, and ethical sales practices.
• Must have direct experience working for an HMO or health insurance company (non-negotiable requirement).

What's on Offer

• Comprehensive HMO coverage and allowances.
• Opportunity to work in a large organization within the insurance industry.

If you are ready to take the next step in your career as a Head of Telesales, we encourage you to apply today!