Sales Team Lead

Cartrack Philippines; Makati; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Basic salary + quarterly commission

Strong sales mentorship and coaching

13th month pay

Opportunity to work with cutting-edge technology

Dayshift

Insurance Health & Wellness (HMO)

Company Equipment, Well-Stocked Pantry

Job Training

Job summary

Cartrack Philippines, a leading smart mobility SaaS company, is hiring a Telesales Team Lead in Makati. This role involves leading a team of telesales agents, developing sales strategies, and providing training. The ideal candidate has 3-5 years of telesales experience, with at least 1-2 years in a leadership role. Offered benefits include a basic salary with quarterly commission, 13th-month pay, and opportunities for professional development in a vibrant team environment.

Qualifications

• Minimum of 3-5 years in telesales, with at least 1-2 years in a team lead role.

Responsibilities

• Lead, motivate, and manage a team of telesales agents to ensure optimal performance.
• Develop and implement telesales strategies to drive revenue.
• Monitor and analyze individual and team performance.
• Provide ongoing training and coaching to telesales agents.
• Oversee and participate in customer calls to ensure high-quality service.
• Set and review sales targets for the team.
• Continuously assess and improve telesales processes.

Skills

Excellent communication and negotiation abilities

In-depth understanding of telesales techniques and customer engagement

Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite

Job description

About the Job

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities

• Team Management: Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
• Sales Strategy: Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones.
• Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
• Training & Development: Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
• Customer Interaction: Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
• Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Process Improvement: Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Key Requirements

• Minimum of 3-5 years in telesales, with at least 1-2 years in a team lead.
• Excellent communication and negotiation abilities.
• In-depth understanding of telesales techniques and customer engagement.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Benefits

• Basic salary + quarterly commission!
• Strong sales mentorship and coaching
• 13th month pay
• Opportunity to work with cutting-edge technology
• Dayshift

Employee Recognition and Rewards

Commission, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Company Equipment, Well-Stocked Pantry

Professional Development

Job Training