Head of Technical Service & Quality Assurance

Private Advertiser; Philippines; Remote; PHP 700,000 - 1,100,000; Full time

Job summary

Private Advertiser in the Philippines seeks a seasoned engineering operations manager to oversee the service center, drive HVAC maintenance standards, and coordinate repair and warranty services. You will lead product training and QA initiatives, manage customer support channels, and ensure timely responses and high customer satisfaction.

The role requires leadership, technical know-how, and field-visit flexibility.

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or related Engineering field.
• 5–10 years experience in HVAC technical operations, after-sales service, or technical management.
• Strong knowledge of HVAC systems, troubleshooting, installation, and maintenance.
• Experience handling warranty claims and technical customer support.
• Strong leadership and people management skills.
• Excellent communication and presentation skills.
• Proficient in technical documentation and reporting.
• Willing to conduct field visits and client meetings when necessary.

Responsibilities

• Oversee daily operations of the service center to ensure efficient and timely customer support.
• Develop and implement service standards, policies, and procedures.
• Monitor service turnaround time and customer satisfaction metrics.
• Manage repair, maintenance, and warranty service processes.
• Coordinate with suppliers, technicians, and operations teams for service-related concerns.
• Ensure proper documentation and reporting of service activities.
• Maintain comprehensive knowledge of all products, including technical specifications, features and benefits, installation and operation, troubleshooting, and warranty policies.
• Provide technical guidance and support to customers, dealers, and internal teams.
• Assist sales and marketing teams with technical product information.
• Lead product quality evaluation and testing and develop QA procedures.
• Prepare quality reports and recommendations for management.
• Develop and conduct product training programs for customer service staff, sales teams, dealers/distributors, and customers when necessary.
• Create training materials, manuals, and technical documentation.

Skills

Leadership

Communication

Technical documentation

Field visits

Warranty management

Education

Bachelor’s Degree in Mechanical or Electrical Engineering

Job description

Private Advertiser in the Philippines seeks a seasoned engineering operations manager to oversee the service center, drive HVAC maintenance standards, and coordinate repair and warranty services. You will lead product training and QA initiatives, manage customer support channels, and ensure timely responses and high customer satisfaction.

The role requires leadership, technical know-how, and field-visit flexibility.