Head of Remote Operations & Australian Client Delivery

Remotee; Manila; Remote; PHP 762,000 - 912,000; Full time

Benefits offered by this job

Salary

Leave

Public holidays

Shift

Bonus

Location

Job summary

Remotee is seeking an experienced Head of Operations to lead our remote staffing operations across multiple brands. This senior role oversees day-to-day operations, client onboarding, relationship management, escalations and retention, while scaling our services and ensuring client satisfaction.

You will manage a small team of remote staff and Team Leaders, acting as the main operational contact for clients, and drive end-to-end processes including recruitment, payroll, training and IT support.

Qualifications

• 2+ years managing Team Leaders.
• 2+ years managing Australian clients (service delivery & escalations).
• 2+ years in a dedicated remote staffing business (not traditional BPO).
• Proven experience leading geographically dispersed remote teams.
• Excellent written and spoken English.
• Confident in client-facing, managing escalations with Australian clients.
• Strong ownership, organisation and problem-solving skills.
• Proven ability to improve processes, team performance and retention.

Responsibilities

• Client onboarding and relationship management with ongoing support.
• Own client escalations through to resolution.
• Coordinate end-to-end client operations as main point of contact.
• Drive client retention by identifying risks and strengthening relationships.
• Lead remote staff and Team Leaders, including performance coaching.

Skills

Team leadership

Client management

Australian client management

Remote staffing

English communication

Escalation handling

Process improvement

Ownership

Job description

Remotee is seeking an experienced Head of Operations to lead our remote staffing operations across multiple brands. This senior role oversees day-to-day operations, client onboarding, relationship management, escalations and retention, while scaling our services and ensuring client satisfaction.

You will manage a small team of remote staff and Team Leaders, acting as the main operational contact for clients, and drive end-to-end processes including recruitment, payroll, training and IT support.