Head of Player Engagement

Reliasourcing Inc.; Pasay; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

A leading player engagement firm is seeking an Engagement Lead to design and execute strategies that enhance player satisfaction and retention. This full-time role involves managing a team, overseeing engagement initiatives, and collaborating with various departments to ensure a seamless player experience. Candidates should have experience in customer engagement and strong analytical skills. The position promises robust support for innovative engagement strategies, contributing to company growth and customer satisfaction.

Qualifications

• Experience in leading customer engagement initiatives.
• Proven track record in managing teams and driving player satisfaction.
• Strong analytical abilities to interpret data and drive improvements.

Responsibilities

• Lead the planning and execution of engagement campaigns.
• Manage a team of engagement specialists.
• Analyze customer behavior to identify engagement opportunities.
• Coordinate with internal teams for personalized player experiences.
• Prepare reports on engagement KPIs.

Skills

Leadership

Customer engagement strategies

Analytical skills

Team management

Communication

Job description

A leading player engagement firm is seeking an Engagement Lead to design and execute strategies that enhance player satisfaction and retention. This full-time role involves managing a team, overseeing engagement initiatives, and collaborating with various departments to ensure a seamless player experience. Candidates should have experience in customer engagement and strong analytical skills. The position promises robust support for innovative engagement strategies, contributing to company growth and customer satisfaction.