Player Engagement Lead

Reliasourcing Inc.; Pasay; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

A leading player engagement firm is seeking an Engagement Lead to design and execute strategies that enhance player satisfaction and retention. This full-time role involves managing a team, overseeing engagement initiatives, and collaborating with various departments to ensure a seamless player experience. Candidates should have experience in customer engagement and strong analytical skills. The position promises robust support for innovative engagement strategies, contributing to company growth and customer satisfaction.

Qualifications

• Experience in leading customer engagement initiatives.
• Proven track record in managing teams and driving player satisfaction.
• Strong analytical abilities to interpret data and drive improvements.

Responsibilities

• Lead the planning and execution of engagement campaigns.
• Manage a team of engagement specialists.
• Analyze customer behavior to identify engagement opportunities.
• Coordinate with internal teams for personalized player experiences.
• Prepare reports on engagement KPIs.

Skills

Leadership

Customer engagement strategies

Analytical skills

Team management

Communication

Job description

Full Job Description

The Engagement Lead is responsible for designing and executing strategies that enhance player satisfaction, retention, and activity. This role oversees player engagement initiatives, manages the engagement team, and works closely with marketing, customer support, and VIP departments to create a seamless and exciting player journey across all touchpoints.

Duties And Responsibilities

• Lead the planning and execution of engagement campaigns, promotions, and community events across multiple channels.
• Manage a team of engagement specialists to ensure delivery of high-quality player interaction and service.
• Analyze customer behavior and product data to identify engagement opportunities and areas for improvement.
• Coordinate with internal teams (e.g., marketing, product, VIP, support) to deliver personalized and localized player experiences.
• Monitor community sentiment and feedback, escalating critical insights to relevant teams.
• Develop and maintain customer segmentation strategies to tailor communications and offers effectively.
• Support the development of product messaging, customer rewards, push notifications, and onboarding flows.
• Prepare regular reports on engagement KPIs such as player activity, retention, and campaign performance.
• Stay up to date on product trends, competitor activity, and emerging engagement tools.
• Ensure alignment of all customer-facing initiatives with the brands tone, values, and customer-first approach.

Job Types: Full-time, Permanent