Gaming Operations Team Lead: Player Engagement & Retention

Reliasourcing; Pasay; On-site; PHP 446,400 - 558,000; Full time

Job summary

A gaming company is seeking a Team Leader to oversee a team that engages players through various support channels. You will drive player retention and monetization while ensuring excellent experiences. The ideal candidate has at least 1 year of leadership experience in gaming or customer support, with strong communication skills and familiarity with tools like Zendesk. This is a full-time, on-site position in Pasay, Metro Manila with a salary of Php40,000 to Php50,000 per month.

Qualifications

• 1 year of experience as a Team Leader in gaming or customer support.
• Experience using tools like Zendesk and familiarity with gaming platforms.
• Strong written communication and player engagement skills.

Responsibilities

• Lead and motivate a team handling player engagement.
• Track key metrics like reactivation rate and revenue per user.
• Manage chat/email queues across game titles.

Skills

Team Leadership

Communication Skills

Player Engagement

Zendesk

CRM tools

Education

College-level education preferred

Tools

Zendesk

Helpshift

Intercom

Job description

A gaming company is seeking a Team Leader to oversee a team that engages players through various support channels. You will drive player retention and monetization while ensuring excellent experiences. The ideal candidate has at least 1 year of leadership experience in gaming or customer support, with strong communication skills and familiarity with tools like Zendesk. This is a full-time, on-site position in Pasay, Metro Manila with a salary of Php40,000 to Php50,000 per month.