Head of Operations

Param innovation; Hinoba-an; On-site; PHP 2,652,000 - 4,640,000; Full time

Job summary

Param Foundation in Bengaluru seeks a Head of Operations to provide strategic and operational leadership for all operational functions across the foundation during its development phase. You will design scalable systems, drive excellence, and ensure coordination across centres and offices.

The role covers facility management, logistics, IT, procurement, spatial development and ticketing operations, with a focus on safety, efficiency and visitor experience.

Qualifications

• Bachelor's degree in Engineering, Operations Management, Business Administration or a related discipline.
• MBA or equivalent preferred.
• 8-12 years of experience in operations leadership.
• Experience managing multiple operational functions under a single portfolio.
• Strong understanding of facilities, procurement, logistics, IT infrastructure and project execution.

Responsibilities

• Lead and oversee the Facility, Logistics, IT, Procurement, Spatial and Ticketing functions across all centres and offices.
• Develop and implement scalable operational strategies, systems, policies and SOPs to support organisational growth.
• Drive operational excellence by ensuring efficient, safe, compliant and visitor-ready facilities across all locations.
• Lead infrastructure development, maintenance and operational readiness for new and existing centres.
• Build, mentor, and manage high-performing teams while fostering a culture of ownership and continuous improvement.
• Oversee budgets, vendor partnerships, contracts and resource planning to deliver cost-effective operations.
• Monitor operational performance through KPIs and reporting, while collaborating with leadership to achieve organisational goals.

Skills

Leadership

Strategic Thinking

Operations Management

Vendor Management

Financial Planning

Communication

Cross-functional Collaboration

Project Management

Analytical Skills

Problem-solving

Education

Bachelor's degree in Engineering/Operations Management/Business Administration

Master's degree (MBA) preferred

Tools

IT Infrastructure

CCTV Systems

Facilities Management Software

Procurement Systems

Job description

Employment Type: Full-Time
Location: Bengaluru

About Param

Param is Bengaluru’s large-scale, multi-facility experience centre, bringing together science, innovation, history and culture into a single, immersive destination. Param Foundation operates multiple offices, makerspace and centres that support programs, research and public engagement.

Role Overview

The Head of Operations will provide strategic and operational leadership for all operational functions across Param Foundation, excluding the main centre during its development phase. The role is responsible for designing scalable systems, driving operational excellence and ensuring seamless coordination across multiple centres and offices.

• Facility Management
• Logistics
• Information Technology
• Procurement
• Spatial Development (including construction and fit-outs)
• Ticketing Operations (physical ticketing and digital ticketing platform)

The Head of Operations will work closely with leadership, program teams, finance, marketing and external partners to ensure that operational systems support organisational growth while maintaining high standards of quality, safety, efficiency and visitor experience.

Key Responsibilities

Strategic Leadership

• Lead and oversee the Facility, Logistics, IT, Procurement, Spatial and Ticketing functions across all centres and offices.
• Develop and implement scalable operational strategies, systems, policies and SOPs to support organisational growth.
• Drive operational excellence by ensuring efficient, safe, compliant and visitor-ready facilities across all locations.
• Lead infrastructure development, maintenance and operational readiness for new and existing centres.
• Build, mentor, and manage high-performing teams while fostering a culture of ownership and continuous improvement.
• Oversee budgets, vendor partnerships, contracts and resource planning to deliver cost-effective operations.
• Monitor operational performance through KPIs and reporting, while collaborating with leadership to achieve organisational goals.

Operational Excellence

Provide overall leadership and governance for:

Facility Management

• Ensure all offices and centres remain safe, functional and visitor-ready.
• Standardise preventive maintenance, housekeeping, security, utilities and compliance practices.
• Monitor infrastructure health and facility performance across locations.

Logistics

• Develop systems for movement of exhibits, materials, event equipment and operational assets.
• Establish efficient transportation, warehousing and inventory movement processes.
• Support event logistics and centre operations through effective planning.

Information Technology

• Oversee organisation-wide IT infrastructure, networking, CCTV, hardware and user support.
• Ensure high availability of systems supporting operations, ticketing and internal teams.
• Guide technology planning for new centres and future expansion.

Procurement

• Develop procurement policies and governance frameworks.
• Ensure transparent vendor management and purchasing practices.
• Drive cost optimisation while maintaining quality and compliance.
• Monitor procurement planning for projects and operational requirements.

Spatial Development

• Lead planning and execution of office setups, renovations, fit-outs and centre development projects.
• Coordinate civil works, interiors, infrastructure upgrades and vendor execution.
• Ensure projects are delivered within timelines, budgets and quality standards.

Ticketing Operations

• Oversee ticketing operations across all centres.
• Ensure seamless functioning of ticketing platforms, POS systems and visitor admission processes.
• Develop reporting frameworks to monitor ticket sales, visitor trends and operational performance.
• Work closely with IT and Finance to ensure secure and accurate ticketing operations.

Required Skills & Qualifications

• Bachelor's degree in Engineering, Operations Management, Business Administration or a related discipline.
• Master's degree (MBA or equivalent) is preferred.
• 8-12 years of experience in operations leadership.
• Experience managing multiple operational functions under a single portfolio.
• Strong understanding of facilities, procurement, logistics, IT infrastructure and project execution.
• Experience managing geographically distributed teams and multiple locations.
• Excellent financial planning and vendor management capabilities.Strong analytical, organisational and decision-making skills.

Preferred Experience

Candidates with experience in one or more of the following environments will be preferred:

• Large museums or science centres
• Convention or exhibition centres
• Airports or transportation hubs
• Large educational campuses
• Hospitals or healthcare institutions
• Hotels or hospitality groups
• Retail malls or mixed-use developments
• Theme parks or visitor attractions
• Multi-site corporate operations

Experience in setting up new facilities, scaling operations, or leading operational transformation initiatives will be highly desirable.

Key Competencies

• Strategic thinking with strong execution capability
• Systems and process orientation
• Leadership and people development
• Operational planning and project management.
• Vendor and stakeholder management
• Financial and commercial acumen
• Risk assessment and problem-solving
• Excellent communication and cross-functional collaboration
• Ability to manage complexity and multiple priorities