Operations Head

Casa Bella Home and Living; Philippines; On-site; PHP 558,000 - 892,800; Full time

Job summary

A home décor and lifestyle brand in Makati seeks an experienced operations manager to drive operational efficiency and manage supplier relationships. The ideal candidate will have 5-10 years in business management or logistics and possess strong analytical skills. Responsibilities include optimizing workflows, leading cross-functional teams, and ensuring compliance with industry regulations. This role demands excellent communication skills and a hands-on approach to both field and office operations.

Qualifications

• 510+ years of experience in operations or business management.
• Strong background in process management or logistics.
• Proven ability to design and optimize workflows and SOPs.

Responsibilities

• Drive operational efficiency by optimizing workflows.
• Manage partner relationships for timely delivery.
• Lead and mentor teams for performance excellence.

Skills

Operational efficiency

Supplier relationship management

Data analysis

Leadership

Communication skills

Education

Bachelor's degree in Business Administration

Tools

ERP systems

Job description

Responsibilities

• Drive operational efficiency by designing, implementing, and continuously optimizing workflows, systems, and standard operating procedures.
• Manage partner relationships and supplier communications to ensure smooth coordination, timely delivery, and strong business alignment.
• Supervise both data-driven operations and physical on-site operations, ensuring accuracy in reporting while maintaining hands-on execution in the field.
• Conduct regular site visits to monitor ongoing projects, assess operational conditions, and implement process improvements on-ground.
• Manage cross-functional collaboration to support seamless execution of projects and operational initiatives across departments.
• Monitor key performance indicators (KPIs), analyze operational data, prepare detailed reports, and identify areas for continuous improvement.
• Lead, mentor, and develop teams, fostering a culture of accountability, performance excellence, and ownership.
• Ensure full compliance with industry regulations, safety standards, and internal company policies.
• Communicate effectively with internal stakeholders, suppliers, and partners to align operational strategies with business goals.
• Demonstrate strong knowledge of company brands, ensuring proper alignment of operations, execution standards, and brand consistency across activities.

Qualifications

• Bachelors degree in Business Administration, Marketing, Management, or a related field
• 510+ years of experience in operations, business management, logistics, or cross-functional business roles
• Strong background in business operations, process management, and/or marketing-driven operations execution
• Experience in managing supplier, partner, and stakeholder relationships to support business and brand objectives
• Proven ability to design and optimize workflows, SOPs, and operational systems
• Experience leading cross-functional teams and coordinating across departments (operations, sales, marketing, logistics)
• Strong analytical skills with experience in KPI tracking, reporting, and performance analysis
• Hands-on experience in both field operations and office-based execution (site visits, audits, or project monitoring preferred)
• Familiarity with ERP systems and operational tools (an advantage)
• Strong understanding of brand alignment, customer experience, and business execution standards
• Excellent communication, leadership, and stakeholder management skills
• Ability to balance strategic thinking with operational execution in fast-paced environments.