IT Support Engineer

Param innovation; Hinoba-an; On-site; PHP 298,000 - 431,000; Full time

Job summary

Param Foundation in Bengaluru seeks an IT Support Engineer to ensure smooth day‑to‑day IT operations across multiple locations. You will provide end‑user support, troubleshoot hardware, software and network issues, and maintain the reliability of internet, LAN/Wi‑Fi and shared systems.

The role requires hands‑on ownership of IT systems, timely onboarding/offboarding, Google Workspace administration, asset lifecycle management and routine maintenance across centres, makerspace and offices.

Qualifications

• Diploma in Computer Science or Bachelor’s degree in IT/CS.
• 1–3 years of IT support or desktop support experience.
• Strong understanding of network fundamentals and troubleshooting.
• Experience with Google Workspace administration.

Responsibilities

• Provide end‑user IT support across offices, centres and makerspace.
• Troubleshoot hardware, software and network issues with quick turnaround times.
• Ensure uptime of internet, LAN/Wi‑Fi and shared systems.
• Support user onboarding and offboarding, including device setup and access management.
• Handle helpdesk requests and maintain logs of issues and resolutions.
• Manage Google Workspace administration including user access, permissions and groups.
• Maintain IT asset inventory, including allocation, tracking and lifecycle management.
• Track software licenses and subscriptions, ensuring compliance and renewals.
• Perform routine system checks, updates and preventive maintenance.
• Ensure device sanitization and data security during reallocation or disposal.
• Assist in IT infrastructure setup and upgrades across locations.
• Support installation and maintenance of biometric devices (Biomax, eSSL, Matrix).
• Coordinate with vendors for hardware procurement, repairs and installations.
• Assist in setting up new centres, makerspace or office IT infrastructure.
• Support basic database‑related tasks (SQL Server preferred).
• Maintain documentation of systems, configurations and network setups.
• Follow IT security best practices including access control and system hygiene.

Job description

Employment Type: Full-Time
Location: Bengaluru

About Param

Param is Bengaluru’s large-scale, multi-facility experience centre, bringing together science, innovation, history and culture into a single, immersive destination. Param Foundation operates multiple offices, makerspace and centres that support programs, research and public engagement.

Role Overview

The IT Support Engineer will be responsible for ensuring smooth day-to-day IT operations across all Param locations. This includes end-user support, system reliability, and maintenance of IT infrastructure. The role requires a hands‑on approach to troubleshooting, strong ownership of IT systems, and the ability to independently manage support across multiple sites.

Key Responsibilities

Daily Responsibilities

• Provide end‑user IT support across offices, centres, and makerspace.
• Troubleshoot hardware, software, and network issues with quick turnaround times.
• Ensure uptime and smooth functioning of internet, LAN/Wi‑Fi and shared systems.
• Support user onboarding and offboarding, including device setup and access management.
• Handle helpdesk requests and maintain basic logs of issues and resolutions.

Periodic Responsibilities

• Manage Google Workspace administration including user access, permissions and groups.
• Maintain IT asset inventory, including allocation, tracking and lifecycle management.
• Track software licenses and subscriptions, ensuring compliance and renewals.
• Perform routine system checks, updates and preventive maintenance.
• Ensure device sanitization and data security during reallocation or disposal.

Project & Implementation Support

• Assist in IT infrastructure setup and upgrades across locations.
• Support installation and maintenance of biometric devices (Biomax, eSSL, Matrix).
• Coordinate with vendors for hardware procurement, repairs and installations.
• Assist in setting up new centres, makerspace or office IT infrastructure.

Systems & Data Support.

• Support basic database‑related tasks (SQL Server preferred).
• Maintain documentation of systems, configurations and network setups.
• Follow IT security best practices including access control and system hygiene.

Required Skills & Qualifications

• Diploma in Computer Science or Bachelor’s degree in IT, Computer Science or related field.
• 1‑3 years of experience in IT support, desktop support or system administration.
• Strong understanding of network fundamentals and troubleshooting.
• Hands‑on experience in end‑user support and helpdesk operations.
• Experience with Google Workspace administration.
• Familiarity with IT asset management and device lifecycle processes.
• Good problem‑solving ability and clear communication skills.
• Ability to work independently across multiple locations.

Preferred Skills

• Experience supporting IT operations in multi‑location environments.
• Exposure to IT security practices and system access controls.
• Familiarity with ticketing systems and IT documentation.
• Basic knowledge of SQL Server.
• Experience handling vendor coordination and small‑scale IT projects.

Why Join Param Foundation

• Be part of a large‑scale, mission‑driven project redefining science and cultural engagement.
• Work on diverse IT systems across centres, makerspaces and upcoming large public infrastructure.
• Gain hands‑on exposure to both operations and infrastructure setup.
• Opportunity to grow into larger IT.