Head of Mall Operations & Guest Experience

Ayala Malls; Metro Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Ayala Malls in Metro Manila seeks a General Manager to lead operations, define strategic direction, and drive a guest-centric experience across our entertainment-oriented retail spaces. This role requires turning vision into structured, scalable programs.

You will oversee budgets, safety compliance, and cross-functional teams including operations, marketing, guest services, F&B, maintenance, and entertainment, while mentoring department heads to deliver exceptional guest experiences and

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related discipline.
• 8+ years in operations management, family entertainment center, or leisure attractions.
• Proven leadership across diverse functions and departments.
• Strong commercial awareness with long-term strategic alignment.
• Excellent communication and guest service focus.

Responsibilities

• Develop and implement strategic and operational plans.
• Oversee day-to-day operations across departments and budgets.
• Lead, mentor, and develop department heads for high performance.
• Ensure safety, compliance, and incident management.

Skills

Leadership

Operations

Strategic thinking

Customer focus

Team development

Education

Bachelor's degree in Business Administration

Job description

Ayala Malls in Metro Manila seeks a General Manager to lead operations, define strategic direction, and drive a guest-centric experience across our entertainment-oriented retail spaces. This role requires turning vision into structured, scalable programs.

You will oversee budgets, safety compliance, and cross-functional teams including operations, marketing, guest services, F&B, maintenance, and entertainment, while mentoring department heads to deliver exceptional guest experiences and