Executive Housekeeper

Mandarin Oriental; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental Makati is preparing for a landmark Manila opening and seeks an Executive Housekeeper to establish world-class housekeeping standards, build a high-performing team, and ensure the highest levels of cleanliness, comfort, and luxury.

The role requires pre-opening and luxury hotel experience, strong leadership, and a hands-on approach to operations, with collaboration across departments to deliver exceptional guest experiences.

Qualifications

• Proven experience as Executive Housekeeper or senior housekeeping leader in a luxury hotel environment; pre-opening experience highly desirable.
• Strong leadership, organizational, and communication skills with the ability to train, motivate, and inspire a diverse team.
• In-depth knowledge of housekeeping operations, inventory management, vendor relations, and sustainability practices.
• Excellent problem-solving skills, attention to detail, and a proactive, hands-on approach to operations.
• Passionate about luxury hospitality and guest satisfaction, with a commitment to Mandarin Oriental’s values of respect, integrity, and excellence.
• Strong collaborator across departments, fostering teamwork and seamless guest experiences.

Responsibilities

• Develop and implement housekeeping policies, procedures, and operating manuals.
• Recruit, train, and onboard housekeeping team members.
• Coordinate with suppliers for procurement of linen, cleaning equipment, and guest amenities.
• Collaborate with project and design teams to ensure operational readiness of guest rooms and public areas.
• Lead and manage the housekeeping department, ensuring all guest rooms, public areas, and back-of-house spaces meet Mandarin Oriental standards.
• Oversee daily operations including scheduling, inspections, and quality control.
• Implement sustainability and cost-control measures while maintaining luxury standards.
• Ensure compliance with health, safety, and hygiene regulations.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Work closely with Front Office, Engineering, and other departments to deliver seamless guest experiences.

Skills

Leadership

Communication

Training

Organizational skills

Sustainability practices

Vendor relations

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Executive Housekeeper will play a pivotal role in the successful pre-opening and ongoing operations of Mandarin Oriental Makati. This leader will be responsible for establishing world-class housekeeping standards, building and training a high-performing team, and ensuring the highest levels of cleanliness, comfort, and luxury in line with Mandarin Oriental’s legendary service standards.

Key Responsibilities

• Pre-Opening Phase
  • Develop and implement housekeeping policies, procedures, and operating manuals.
  • Recruit, train, and onboard housekeeping team members.
  • Coordinate with suppliers for procurement of linen, cleaning equipment, and guest amenities.
  • Collaborate with project and design teams to ensure operational readiness of guest rooms and public areas.
• Operational Phase
  • Lead and manage the housekeeping department, ensuring all guest rooms, public areas, and back-of-house spaces meet Mandarin Oriental standards.
  • Oversee daily operations including scheduling, inspections, and quality control.
  • Implement sustainability and cost-control measures while maintaining luxury standards.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Foster a culture of excellence, teamwork, and continuous improvement.
  • Work closely with Front Office, Engineering, and other departments to deliver seamless guest experiences.

Qualifications & Experience Profile

• Proven experience as Executive Housekeeper or senior housekeeping leader in a luxury hotel environment; pre-opening experience highly desirable.
• Strong leadership, organizational, and communication skills with the ability to train, motivate, and inspire a diverse team.
• In-depth knowledge of housekeeping operations, inventory management, vendor relations, and sustainability practices.
• Excellent problem-solving skills, attention to detail, and a proactive, hands-on approach to operations.
• Passionate about luxury hospitality and guest satisfaction, with a commitment to Mandarin Oriental’s values of respect, integrity, and excellence.
• Strong collaborator across departments, fostering teamwork and seamless guest experiences.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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