Head of Backend Collections & Recoveries

Metrobank; Philippines; On-site; PHP 1,000,000 - 2,100,000; Full time

Job summary

Metrobank is seeking a strategic Head of Backend Collections Unit to supervise Recoveries Managers, drive delinquency reductions, and ensure strict adherence to collection policies and regulatory requirements across the bank. You will lead vendor relationships, optimize recovery strategies, oversee day-to-day operations of the NWO segments, and coordinate with agencies to meet targets.

A bachelor's degree, 5+ years in collections, 2+ years of people management, and willingness to travel within

Qualifications

• Bachelor’s degree holder; preferably graduate of business course.
• At least 5 years of collections experience in recoveries, preferably from credit card company, bank or collection agencies.
• At least 2 years people management experience, preferably handling cards collection recoveries team.
• Can travel to various locations within the Philippines when needed.

Responsibilities

• Identify problem areas in the operational aspect of the Non-WO segments and provide recommended actions aimed at minimizing credit losses to AVP Recoveries.
• Act as the vendor manager for the Recoveries unit and facilitate all accreditation and performance-related tasks.
• Oversee the day to day operations of the NWO segments and ensure sound strategies to attain performance metrics.
• Maximize collection/recovery by assisting customers in drawing and finalizing payment arrangements.
• Implement litigation to achieve maximum collection effect by evaluating accounts for potential litigation and recommending filings.
• Perform other functions which may be assigned from time to time.

Skills

Leadership

Credit collections

Vendor management

Stakeholder management

Communication

Travel readiness

Risk assessment

Education

Bachelor’s degree

Job description

Metrobank is seeking a strategic Head of Backend Collections Unit to supervise Recoveries Managers, drive delinquency reductions, and ensure strict adherence to collection policies and regulatory requirements across the bank. You will lead vendor relationships, optimize recovery strategies, oversee day-to-day operations of the NWO segments, and coordinate with agencies to meet targets.

A bachelor's degree, 5+ years in collections, 2+ years of people management, and willingness to travel within