Head of Business Process Transformation

Our Clients; Mandaluyong; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Our Clients seeks a highly experienced Head of Business Process Transformation to lead organization-wide initiatives in redesign, efficiency, systems integration, and digital transformation. You will evaluate current processes, identify improvements, and implement scalable solutions across restaurant operations and supply chains.

The role collaborates with Operations, Supply Chain, Finance, IT, Procurement, and Commissary teams to drive sustainable transformation and operational excellence.

Qualifications

• Bachelor's degree in Industrial/Operations/Information Systems or related field.
• 10-15 years in business process transformation or similar.
• 7+ years in leadership, managing managers or large cross-functional teams.
• Experience in restaurant operations, QSR, or multi-site environments.

Responsibilities

• Develop and execute the organization's business process transformation strategy and roadmap.
• Lead end-to-end process reviews, mapping, gap analysis, and redesign initiatives.
• Identify opportunities to improve productivity, reduce costs, and strengthen controls.
• Drive standardization and integration across operations, inventory, and supply chain.

Skills

Leadership

Change management

Process mapping

Project management

Strategic planning

Stakeholder management

Data analytics

ERP systems

Education

Bachelor's degree

Tools

ERP

POS systems

Job description

Head of Business Process Transformation

Location: Mandaluyong City
Work Setup: On-site
Work Schedule: Monday to Friday
Employment Type: Full-time

Job Summary

We are seeking a highly experienced Head of Business Process Transformation to lead organization-wide initiatives focused on business process redesign, operational efficiency, systems integration, and digital transformation.

The role will be responsible for evaluating existing business processes, identifying opportunities for improvement, and implementing scalable solutions that enhance restaurant operations, inventory management, supply chain performance, and cross-functional collaboration.

The position will work closely with Operations, Supply Chain, Finance, IT, Procurement, and Commissary teams to drive sustainable transformation and operational excellence.

Key Responsibilities

• Develop and execute the organization's business process transformation strategy and roadmap.
• Lead end-to-end process reviews, business process mapping, gap analysis, and redesign initiatives.
• Identify opportunities to improve productivity, reduce costs, eliminate process inefficiencies, and strengthen operational controls.
• Drive standardization and integration of business processes across restaurants, stores, commissaries, inventory, and supply chain operations.
• Lead enterprise-wide transformation programs, including systems implementation, process digitization, automation, and system integration.
• Oversee the alignment of restaurant management systems, ERP, POS, and other operational platforms with business requirements.
• Establish process governance frameworks, policies, standards, and performance management mechanisms.
• Improve inventory management, reconciliation, data integrity, and operational reporting processes.
• Develop transformation KPIs, dashboards, and business performance reports.
• Partner with senior leadership to identify strategic transformation priorities and business improvement opportunities.
• Lead cross-functional project teams and coordinate with internal and external stakeholders.
• Manage change management, stakeholder communication, training, and user adoption initiatives.
• Oversee transformation projects, budgets, resources, risks, and implementation timelines.
• Evaluate emerging technologies and recommend solutions that support operational scalability.
• Lead, mentor, and develop the Business Process Transformation team.
• Present progress updates, business cases, and strategic recommendations to executive management.

Qualifications

• Bachelor's Degree in Industrial Engineering, Management Engineering, Information Systems, Business Administration, Operations Management, or a related field.
• Minimum of 10-15 years of relevant experience in business process transformation, process improvement, operational excellence, consulting, or related functions.
• At least 7 years of leadership experience, preferably managing managers or large cross-functional teams.
• Extensive experience in restaurant operations, QSR, food service, retail, hospitality, or other multi-site organizations.
• Proven track record in business process redesign, digital transformation, systems integration, and enterprise-wide improvement programs.
• Strong knowledge of process mapping, root cause analysis, continuous improvement, and operational performance management.
• Experience with ERP, RMS, POS, automation, data analytics, or other business technology solutions.
• Strong project management, financial analysis, strategic planning, and problem-solving skills.
• Excellent stakeholder management and executive communication capabilities.
• Demonstrated ability to influence senior leadership and drive organization-wide change.
• Strong people leadership, vendor management, and change management skills.