Head, Backend Collections Unit

Metrobank; Philippines; On-site; PHP 1,000,000 - 2,100,000; Full time

Job summary

Metrobank is seeking a strategic Head of Backend Collections Unit to supervise Recoveries Managers, drive delinquency reductions, and ensure strict adherence to collection policies and regulatory requirements across the bank. You will lead vendor relationships, optimize recovery strategies, oversee day-to-day operations of the NWO segments, and coordinate with agencies to meet targets.

A bachelor's degree, 5+ years in collections, 2+ years of people management, and willingness to travel within

Qualifications

• Bachelor’s degree holder; preferably graduate of business course.
• At least 5 years of collections experience in recoveries, preferably from credit card company, bank or collection agencies.
• At least 2 years people management experience, preferably handling cards collection recoveries team.
• Can travel to various locations within the Philippines when needed.

Responsibilities

• Identify problem areas in the operational aspect of the Non-WO segments and provide recommended actions aimed at minimizing credit losses to AVP Recoveries.
• Act as the vendor manager for the Recoveries unit and facilitate all accreditation and performance-related tasks.
• Oversee the day to day operations of the NWO segments and ensure sound strategies to attain performance metrics.
• Maximize collection/recovery by assisting customers in drawing and finalizing payment arrangements.
• Implement litigation to achieve maximum collection effect by evaluating accounts for potential litigation and recommending filings.
• Perform other functions which may be assigned from time to time.

Skills

Leadership

Credit collections

Vendor management

Stakeholder management

Communication

Travel readiness

Risk assessment

Education

Bachelor’s degree

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Head, Backend Collections Unit

Job Summary

• The jobholder is tasked to manage and supervise the Recoveries Managers and ensure that agencies’ targets are met as well as to control balances and delinquency of the of non written-off accounts. He/She provides appropriate strategies to drive and sustain improvement and to achieve collection goals by maintaining flows within desired parameters. Ensures adherence to the existing Collection policies and procedures as well as provisions promulgated by other regulatory bodies

Specific Duties & Responsibilities

• Identify the problem areas in the operational aspect of the Non-WO segments and provide recommended actions aimed at minimizing credit losses to AVP Recoveries.
• Act as the vendor manager for the Recoveries unit and facilitate all accreditation and performance related tasks which will include SSG initiated annual reviews, business unit’s annual reviews, and DCAs quarterly scorecard preparation.
• Oversee the day to day operations of the NWO segments and ensure that sound strategies are placed in order to attain performance metrics. (20%) Supervise Recoveries Managers and Recoveries Specialist, ensuring that:

Agency targets are met;

Accounts under litigation are properly handled as evidenced by court case updates;

Results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies

• Maximize collection/recovery by assisting customers in drawing and finalizing payment arrangements, as much as possible, with no incidence of default in payment
• Implement litigation to achieve maximum collection effect by evaluating accounts which can potentially go into litigation, and identifying and recommending which cases should be filed based on relevant circumstances of each case
• Perform other functions which may be assigned from time to time.

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course
• At least 5 years of collections experience in recoveries preferably from credit card company, bank or collection agencies
• At least 2 years people management experience preferably handling cards collection recoveries team
• Can travel to various locations within the Philippines when needed

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division