Collections Agency Manager (Recoveries Manager)

Metrobank; Pasay; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Metrobank in the Philippines seeks a Recoveries Manager to lead the Recoveries Assistants, supervise agency performance, and ensure delinquency targets are met. You will provide analytics on strategies and endorsements to collection agencies.

You will oversee policy deployment, review agency performance, and own seriously delinquent accounts from endorsement through to collection, with regular reporting to external partners.

Qualifications

• Bachelor’s degree in business or equivalent.
• At least 3 years of collections experience in recoveries.
• At least 2 years of people management experience in collections recoveries.

Responsibilities

• Ensure Recoveries policies are in place by participating in policy and strategy formulation and monitoring results.
• Regularly review agency performance and analyze debt handling across agencies.
• Own seriously delinquent accounts from endorsement to collection agency follow-up.
• Supervise Recoveries Assistants and ensure targets are met with periodic reports to agencies.

Skills

Collections experience

People management

Education

Bachelor’s degree in business

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:

Recoveries Manager

Job Summary

The jobholder is tasked to manage and supervise the Recoveries Assistants and ensure that agencies’ targets are met. Provide analytics on strategies implemented or for possible implementation. Ensure that flow rates and lagged delinquencies of accounts which are 90 days and above past due are within desired parameters. Oversee compliance and performance of all outside Manila-Luzon agencies through regular visitation. He/She will also be responsible for endorsing accounts to collection agencies based on collection rate, capacity and consistency of performance.

Specific Duties & Responsibilities

• Ensure that Recoveries policies are in place by actively participating in policy and strategy formulation, overseeing implementation, monitoring results and recommending changes as appropriate
• Participate in regular review of agency performance and comparative analysis of debt handling by the different agencies which includes preparation of business review
• The jobholder will acquire ownership of the seriously delinquent accounts from the time these are endorsed to the assigned agency by practicing proactive agency management
• Supervise all Recoveries Assistants, ensuring that agency targets are met, accounts under litigation are properly handled as evidenced by court case updates, and results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies;

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course
• At least 3 years of collections experience in recoveries preferably from credit card company, bank or collection agencies
• At least 2 years people management experience preferably handling collection recoveries team

Other Details:

Rank:

Junior Officer

Unit:

Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division / Recoveries Department