Operations Team Lead: Client Delivery & Process Excellence

Recruitify_HR; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a seasoned Team Lead to manage complex client engagements and coordinate cross-functional teams to deliver HR solutions. The role emphasizes exceptional customer service, stakeholder alignment, and performance excellence across HR, payroll, and SaaS processes.

The ideal candidate will have 2+ years in a supervisory role and proven experience with HCM platforms such as Workday, Kronos, and ADP, along with strong analytical and process-driven

Qualifications

• Bachelor’s degree preferred.
• Minimum 2 years experience in a team lead or supervisory role(must have)
• Experience in supporting HCM accounts(Workday, Kronos, Paychex, ADP, SAP, Oracle, Sage) on Technical Support vertical(must have)
• Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends is a must.
• Strong analytical, results-oriented, and process-driven mindset.
• Experience supporting new account launches, workflow stabilization, or transition projects.

Responsibilities

• Lead and deliver complex client engagements and coordinate with internal teams to execute business solutions.
• Provide excellent customer service and identify client needs.
• Implement and oversee the quality of deliverables; manage team relationships to ensure performance excellence.
• Participate in proposal development for business opportunities.
• Balance stakeholder priorities and ensure the team understands overall goals and deliverables.
• Establish operational objectives, delegate work, and conduct regular team meetings to improve productivity and customer satisfaction.

Skills

Leadership

Coaching

Analytical thinking

Communication

Education

Bachelor's degree

Tools

Workday

Kronos

Paychex

ADP

SAP

Oracle

Sage

UKG

Job description

Recruitify_HR in the Philippines is seeking a seasoned Team Lead to manage complex client engagements and coordinate cross-functional teams to deliver HR solutions. The role emphasizes exceptional customer service, stakeholder alignment, and performance excellence across HR, payroll, and SaaS processes.

The ideal candidate will have 2+ years in a supervisory role and proven experience with HCM platforms such as Workday, Kronos, and ADP, along with strong analytical and process-driven