Lead HCM Technical Support Operations (Onsite, Graveyard)

Gratitude Philippines; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading support solutions provider is seeking an experienced Operations Team Leader for HCM Technical Support in Quezon City. This role requires a proven track record in managing technical support teams, significant knowledge in HCM platforms, and the ability to drive performance effectively. As a key leader, you'll be responsible for coaching team members and ensuring adherence to operational standards. This position is 100% onsite, requiring a commitment to a graveyard shift and the ability to start immediately.

Qualifications

• Minimum 2 years solid experience as an Operations Team Leader.
• Proven experience supporting HCM platforms.
• Background in Technical Support vertical.

Responsibilities

• Lead and manage a team of HCM Technical Support agents.
• Monitor KPIs, productivity, quality, and SLA compliance.
• Provide coaching, performance feedback, and corrective actions.

Skills

People leadership

English communication

HCM platform knowledge

Technical support experience

Tools

Workday

Kronos

Paychex

ADP

SAP

Oracle

Sage

Job description

A leading support solutions provider is seeking an experienced Operations Team Leader for HCM Technical Support in Quezon City. This role requires a proven track record in managing technical support teams, significant knowledge in HCM platforms, and the ability to drive performance effectively. As a key leader, you'll be responsible for coaching team members and ensuring adherence to operational standards. This position is 100% onsite, requiring a commitment to a graveyard shift and the ability to start immediately.