Operations Manager, HCM Platforms — Hybrid & HMO

J-K Network Services; Quezon City; Hybrid; PHP 781,200 - 1,004,400; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

A global outsourcing services provider in Quezon City is looking for an experienced Operations Manager to lead the stabilization and launch of new BPO accounts. This role requires at least 7 years of experience in Operations Management, with a strong background in developing governance structures, managing teams, and ensuring business continuity. Candidates should possess excellent communication skills and a proven track record in effectively managing transitions. This position offers a hybrid work setup, with competitive performance bonuses and health benefits.

Qualifications

• At least 7 years in Operations Management.
• 2 years managing Supervisors or Team Leads.
• Proven track record in launching new BPO accounts.

Responsibilities

• Lead the launch and stabilization of the new account.
• Create SOPs, governance structures, and reporting models.
• Manage hiring waves and staffing strategies.

Skills

Operations Management

WFM forecasting

Capacity planning

Cost modeling

Executive communication

Lean Six Sigma

Education

Bachelor’s Degree in any related field

Job description

A global outsourcing services provider in Quezon City is looking for an experienced Operations Manager to lead the stabilization and launch of new BPO accounts. This role requires at least 7 years of experience in Operations Management, with a strong background in developing governance structures, managing teams, and ensuring business continuity. Candidates should possess excellent communication skills and a proven track record in effectively managing transitions. This position offers a hybrid work setup, with competitive performance bonuses and health benefits.