Guest/Visitor Service Associate with Experience

Asticom Technology Inc; Philippines; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

HMO

Job summary

Asticom Technology Inc. Makati City invites a friendly guest services associate to welcome museum guests and provide a professional, culturally sensitive visitor experience.

You will manage queues, process admissions and Shop transactions, coordinate with staff, monitor inventory, and collect visitor surveys.

This onsite role is 6 days a week (Tuesday to Sunday) 10:00 AM–7:00 PM, with salary ₱20,000 plus HMO and a 12-month project-based contract.

Qualifications

• At least a College Graduate.
• Preferably Tourism, Hospitality or related courses.
• Experience in front desk, frontline, customer service, or similar roles.
• Excellent communication and customer service skills.
• Professional and presentable.
• Willing to work onsite in Makati City.

Responsibilities

• Welcome and assist museum guests, providing a professional and culturally sensitive visitor experience.
• Manage queues and ensure smooth visitor flow.
• Coordinate with museum staff and support personnel as needed.
• Process admissions, reservations, and Shop transactions using the POS system.
• Monitor inventory and request replenishment or replacements when needed.
• Distribute and collect visitor surveys.
• Reconcile daily admission and Shop transactions and prepare end-of-day financial reports.
• Maintain a clean, organized, and attractive reception and Shop display area.
• Willing to work 6 days onsite, Tuesday to Sunday, 10:00 AM – 7:00 PM, including weekends and holidays when the museum is open.

Skills

Front desk experience

Customer service

Communication skills

Professional appearance

Onsite work

Education

College graduate

Job description

Job Responsibilities:

• Welcome and assist museum guests, providing a professional and culturally sensitive visitor experience.

• Manage queues and ensure smooth visitor flow.




• Coordinate with museum staff and support personnel as needed.




• Process admissions, reservations, and Shop transactions using the POS system.




• Monitor inventory and request replenishment or replacements when needed.




• Distribute and collect visitor surveys.




• Reconcile daily admission and Shop transactions and prepare end-of-day financial reports.




• Maintain a clean, organized, and attractive reception and Shop display area.




• Willing to work 6 days onsite, Tuesday to Sunday, 10:00 AM – 7:00 PM, including weekends and holidays when the museum is open.

Qualifications:

• At least a College Graduate




• Preferably a graduate of Tourism, Hospitality, or related courses




• With experience in front desk, frontline, customer service, or similar roles




• Excellent communication and customer service skills




• Professional and presentable




• Willing to work onsite in Makati City
  

Location: Ayala Museum, Makati City — Onsite
Schedule: Tuesday to Sunday, 10:00 AM – 7:00 PM
Salary: ₱20,000 + HMO
Contract: 12-Month Project-Based