Front Desk Staff

Asticom Technology Inc.; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Asticom Technology Inc. in Makati is seeking a courteous receptionist to welcome museum guests and provide a professional visitor experience. You will handle inquiries in person, by phone, and by email, and manage admissions and Shop transactions via the POS system.

Additional duties include queuing control, staff coordination, inventory monitoring, survey distribution, and end-of-day reconciliations. This full-time role requires availability six days a week (Tue–Sun) when the museum operates.

Qualifications

• College graduate; tourism/hospitality background preferred.
• Experience in front desk, frontline, customer service, or similar roles.
• Excellent communication and customer service skills.
• Professional and presentable appearance.
• Willing to work onsite in Makati City.

Responsibilities

• Welcome and assist museum guests, providing a professional and culturally sensitive visitor experience.
• Handle visitor inquiries regarding museum hours, bookings, memberships, exhibitions, and programs through in-person, phone, and email channels.
• Manage queues and ensure smooth visitor flow.
• Coordinate with museum staff and support personnel as needed.
• Process admissions, reservations, and Shop transactions using the POS system.
• Monitor inventory and request replenishment or replacements when needed.
• Distribute and collect visitor surveys.
• Reconcile daily admission and Shop transactions and prepare end-of-day financial reports.
• Maintain a clean, organized, and attractive reception and Shop display area.
• Willing to work 6 days onsite, Tuesday to Sunday, 10:00 AM - 7:00 PM, including weekends and holidays when the museum is open.

Skills

Front desk experience

Customer service

Excellent communication

Professional presentation

Education

College degree

Tourism/ Hospitality background

Job description

Qualifications:

• At least a College Graduate
• Preferably a graduate of Tourism, Hospitality, or related courses
• With experience in front desk, frontline, customer service, or similar roles
• Excellent communication and customer service skills
• Professional and presentable
• Willing to work onsite in Makati City

Job Responsibilities:

• Welcome and assist museum guests, providing a professional and culturally sensitive visitor experience.
• Handle visitor inquiries regarding museum hours, bookings, memberships, exhibitions, and programs through in-person, phone, and email channels.
• Manage queues and ensure smooth visitor flow.
• Coordinate with museum staff and support personnel as needed.
• Process admissions, reservations, and Shop transactions using the POS system.
• Monitor inventory and request replenishment or replacements when needed.
• Distribute and collect visitor surveys.
• Reconcile daily admission and Shop transactions and prepare end-of-day financial reports.
• Maintain a clean, organized, and attractive reception and Shop display area.
• Willing to work 6 days onsite, Tuesday to Sunday, 10:00 AM - 7:00 PM, including weekends and holidays when the museum is open.