Guest Services Associate

Asticom Technology Inc.; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Asticom Technology Inc. seeks a friendly front desk receptionist to welcome museum guests, answer inquiries, and ensure a smooth visitor experience in Makati.

You will handle admissions, reservations, and Shop transactions using the POS system, maintain a clean reception and display area, and coordinate with staff while working six days onsite Tuesday to Sunday, 10:00 AM – 7:00 PM. A college degree and strong communication are preferred; professional appearance is essential.

Qualifications

• At least a college graduate.
• Preferably Tourism, Hospitality, or related courses.
• Experience in front desk, frontline, customer service, or similar roles.
• Excellent communication and customer service skills.
• Professional and presentable.
• Willing to work onsite in Makati City.

Responsibilities

• Welcome and assist museum guests, providing a professional and culturally sensitive visitor experience.
• Handle visitor inquiries regarding museum hours, bookings, memberships, exhibitions, and programs through in-person, phone, and email channels.
• Manage queues and ensure smooth visitor flow.
• Coordinate with museum staff and support personnel as needed.
• Process admissions, reservations, and Shop transactions using the POS system.
• Monitor inventory and request replenishment or replacements when needed.
• Distribute and collect visitor surveys.
• Reconcile daily admission and Shop transactions and prepare end-of-day financial reports.
• Maintain a clean, organized, and attractive reception and Shop display area.
• Willing to work 6 days onsite, Tuesday to Sunday, 10:00 AM - 7:00 PM, including weekends and holidays when the museum is open.

Skills

Front desk experience

Customer service

Excellent communication

Professional appearance

Education

College graduate

Tourism/Hospitality background

Tools

POS system

Job description

Qualifications:

• At least a College Graduate
• Preferably a graduate of Tourism, Hospitality, or related courses
• With experience in front desk, frontline, customer service, or similar roles
• Excellent communication and customer service skills
• Professional and presentable
• Willing to work onsite in Makati City

Job Responsibilities:

• Welcome and assist museum guests, providing a professional and culturally sensitive visitor experience.
• Handle visitor inquiries regarding museum hours, bookings, memberships, exhibitions, and programs through in-person, phone, and email channels.
• Manage queues and ensure smooth visitor flow.
• Coordinate with museum staff and support personnel as needed.
• Process admissions, reservations, and Shop transactions using the POS system.
• Monitor inventory and request replenishment or replacements when needed.
• Distribute and collect visitor surveys.
• Reconcile daily admission and Shop transactions and prepare end-of-day financial reports.
• Maintain a clean, organized, and attractive reception and Shop display area.
• Willing to work 6 days onsite, Tuesday to Sunday, 10:00 AM - 7:00 PM, including weekends and holidays when the museum is open.