Guest Services Manager – Front Office Excellence

Swissôtel Hotels & Resorts; Morong; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Discounted Accor rates

Competitive compensation

Room & F&B discounts

Free meals

Free shuttle

Life and accident insurance

HMO benefit

Job summary

Swissôtel Clark is seeking an experienced Front Office Leader to oversee Guest Services and the lobby, ensuring exceptional service delivery and guest satisfaction. The role acts as the on‑duty representative of Senior Management in the lobby and public areas, resolving issues with tact and brand-aligned service.

You will lead a team, ensure security and smooth operations, and collaborate across departments to maintain service excellence in a luxury hotel environment in Clark Freeport Zone.

Qualifications

• Diploma in Hospitality Management preferred.
• Additional certification in Tourism management advantageous.
• Minimum 4-5 years in hotel operations (Front Office/Guest Services).
• Good reading, writing and spoken English.
• Working knowledge of MS Office 365.
• Opera PMS proficiency.
• Professionalism with strong HR and business acumen.

Responsibilities

• Lead day-to-day Guest Services and lobby operations to ensure seamless Front Office delivery.
• Represent Senior Management in the lobby, resolving guest issues quickly and with brand-aligned service.
• Maintain safety and security of guests, colleagues, and hotel property.

Skills

Leadership

Interpersonal skills

Training capability

Attention to detail

Problem solving

Guest service orientation

Communication in English

Team collaboration

Education

Diploma in Hospitality Management

Tourism management certification

Tools

Opera PMS

MS Office 365

Job description

Swissôtel Clark is seeking an experienced Front Office Leader to oversee Guest Services and the lobby, ensuring exceptional service delivery and guest satisfaction. The role acts as the on‑duty representative of Senior Management in the lobby and public areas, resolving issues with tact and brand-aligned service.

You will lead a team, ensure security and smooth operations, and collaborate across departments to maintain service excellence in a luxury hotel environment in Clark Freeport Zone.