Guest-Centric Front Office Leader

Swissôtel Hotels & Resorts; Morong; On-site; PHP 502,200 - 892,800; Full time

Benefits offered by this job

Discounted hotel rates worldwide

Competitive compensation package

Room rates & F&B discounts

Free meal service

Free shuttle service

Uniform provided

Life and health insurance (HMO)

Job summary

Swissôtel Clark invites applications for a leadership role in the Rooms Division. This position provides supervision, direction and accountability to ensure efficient, profitable operations across all Rooms Division departments and alignment with sales, profitability and quality goals.

The ideal candidate has a 4-year degree in Hotel/Restaurant Management or Tourism, 2–5 years in Front Office or hospitality management, and a proven ability to lead a guest-focused team while maintaining high

Qualifications

• Graduate of four-year collegiate course (BS HRM or BS Tourism Management) or related field.
• Minimum of 2–5 years of relevant experience in Front Office operations or hospitality/hotel management.
• Strong focus on guest satisfaction; ability to handle complaints professionally.
• Proven track record of leading a team in a customer-facing role.
• Clear verbal and written communication with guests and team members.
• Ability to think quickly and resolve issues efficiently.
• Attention to detail with a sense of ownership.

Responsibilities

• Provide supervision, leadership and direction for efficient, profitable operations of all Rooms Division departments.
• Achieve sales, profitability and quality goals by developing and executing marketing strategies, controlling costs and delivering quality service.

Skills

Leadership

Guest satisfaction

Communication

Problem solving

Detail oriented

Ownership

Multitasking

Education

Bachelor of Science in Hotel and Restaurant Management

Bachelor of Science in Tourism Management

Tools

Opera PMS

Job description

Swissôtel Clark invites applications for a leadership role in the Rooms Division. This position provides supervision, direction and accountability to ensure efficient, profitable operations across all Rooms Division departments and alignment with sales, profitability and quality goals.

The ideal candidate has a 4-year degree in Hotel/Restaurant Management or Tourism, 2–5 years in Front Office or hospitality management, and a proven ability to lead a guest-focused team while maintaining high