Guest Services Manager

Swissôtel Hotels & Resorts

Morong

On-site

PHP 500,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Discounted Accor rates

Competitive compensation

Room & F&B discounts

Free meals

Free shuttle

Life and accident insurance

HMO benefit

Job summary

Swissôtel Clark is seeking an experienced Front Office Leader to oversee Guest Services and the lobby, ensuring exceptional service delivery and guest satisfaction. The role acts as the on‑duty representative of Senior Management in the lobby and public areas, resolving issues with tact and brand-aligned service.

You will lead a team, ensure security and smooth operations, and collaborate across departments to maintain service excellence in a luxury hotel environment in Clark Freeport Zone.

Qualifications

Diploma in Hospitality Management preferred.
Additional certification in Tourism management advantageous.
Minimum 4-5 years in hotel operations (Front Office/Guest Services).
Good reading, writing and spoken English.
Working knowledge of MS Office 365.
Opera PMS proficiency.
Professionalism with strong HR and business acumen.

Responsibilities

Lead day-to-day Guest Services and lobby operations to ensure seamless Front Office delivery.
Represent Senior Management in the lobby, resolving guest issues quickly and with brand-aligned service.
Maintain safety and security of guests, colleagues, and hotel property.

Skills

Leadership

Interpersonal skills

Training capability

Attention to detail

Problem solving

Guest service orientation

Communication in English

Team collaboration

Education

Diploma in Hospitality Management

Tourism management certification

Tools

Opera PMS

MS Office 365

Job description

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

This position is responsible for the day‑to‑day leadership of Guest Services and the lobby operation, ensuring seamless Front Office service delivery, maximum guest satisfaction, and the safety and security of guests, colleagues, and hotel property. The role serves as the on‑duty representative of Senior Management in the lobby and public areas, resolving guest issues with tact, speed, and brand‑aligned service excellence.

Qualifications

Knowledge and Experience

Diploma in Hospitality Management preferred
Additional certification(s) in Tourism management will be an advantage
Minimum 4-5 years of relevant experience in hotel operations (Front Office/Guest Services)
Good reading, writing and oral proficiency in English language
Working knowledge of MS Office 360 applications
Opera PMS Proficiency
High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

Strong leadership, interpersonal, and training capabilities.
Service-oriented with excellent attention to detail and creative problem-solving.
Excellent written and verbal English communication.
Builds rapport and teamwork across departments; culturally aware and adaptable.
Calm, courteous, and guest-focused under pressure; exercises sound judgment with difficult situations.
Aligned with Accor capability framework:
I act with an open mindset.
I actively support a good team spirit.
I actively contribute to a positive guest experience.
I consistently deliver excellence.

Additional Information

What is in it for you;