Assistant Executive Housekeeper

Swissôtel Hotels & Resorts; Morong; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Discounted hotel rates worldwide

Free meal

Free shuttle

Free uniform

Life and accident insurance

HMO benefit

Job summary

Swissôtel Clark is seeking a Housekeeping Supervisor to assist the Executive Housekeeper in budgeting and oversee the daily operations ensuring top cleanliness standards. You will resolve guest complaints and maintain high service levels across guest areas and facilities.

The role emphasizes leadership, team management, and a strong focus on guest needs, with various benefits and a collaborative work environment in Clark Freeport Zone.

Qualifications

• College diploma or equivalent qualifications.
• Minimum of 2–3 years of similar housekeeping experience.
• Proficient in English; strong communication skills.
• Service oriented with meticulous attention to detail.
• Strong leadership and ability to manage a team.
• Ability to develop rapport with colleagues and management.

Responsibilities

• Assist the Executive Housekeeper in preparation for the department's annual budget.
• Oversee daily operations of the Housekeeping Department to maintain cleanliness standards.
• Resolve guest complaints to guest satisfaction within authority.

Skills

English proficiency

Leadership

Team management

Guest service

Attention to detail

Communication

Customer focus

Interpersonal skills

Education

College diploma or equivalent qualifications

Job description

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non‑smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

• Assist the Executive Housekeeper in preparation for annual budget of the department.
• Assist the Executive Housekeeper with overseeing the daily operations of the entire operation (or specific functions) of the Housekeeping Department to maintain a consistent standard of cleanliness of all guest accommodation, public areas and other hotel facilities in line with guest expectations.
• Resolving guest complaints to the guest’s satisfaction within your level of authority.

Qualifications

Knowledge and Experience

• College diploma or equivalent qualifications
• Minimum of 2 to 3 years of similar experience

Competencies

• Written and verbal communication skills in English
• Service oriented with a meticulous eye for details
• Strong leadership and team management skills
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co‑workers as part of a team
• Attention to details and high cleanliness standards
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all guests and patrons

Benefits

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit