Guest Relations Agent (Korean Speaking)

Accor Hotels; Philippines; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive benefits

Access to world-class learning and development

Opportunities for career mobility

Job summary

Accor Hotels in the Philippines is looking for a Guest Relations Agent to enhance the guest experience through personalized service. You will coordinate with different departments and support Front Office operations while maintaining high service standards.

Ideal candidates should have a college diploma, at least 1 year of experience in Guest Relations, and be proficient in English and Korean. Join a premium hotel and enjoy competitive benefits while contributing to important CSR initiatives.

Qualifications

• Minimum 1 year of relevant experience in Guest Relations or Front Office.
• Strong English and Korean proficiency.
• High degree of professionalism and confidence in guest-facing scenario.

Responsibilities

• Deliver personalized and anticipatory service to all guests.
• Ensure smooth coordination across departments.
• Support Front Office operations and uphold service standards.

Skills

English proficiency

Korean proficiency

Professionalism

Education

College diploma or equivalent qualification

Tools

MS Office tools

Job description

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

This position enhances the guest experience by delivering personalized and anticipatory service to all guests, VIPs, and ALL Members. The Guest Relations Agent ensures smooth coordination across departments, supports Front Office operations, and upholds Swissôtel and Accor service standards throughout the guest journey—from arrival to departure.

Qualifications

Knowledge and Experience

• College diploma or equivalent qualification.
• Minimum 1 year of relevant experience in Guest Relations or Front Office.
• Strong English & Korean proficiency.
• Working knowledge of MS Office tools.
• High degree of professionalism and confidence in guest-facing scenario.

Additional Information

What’s in it for you

• Be part of Accor, a global hospitality leader, with access to world-class learning, development, and career mobility across brands and regions.
• Work in a premium hotel setting with a strong focus on innovation, culinary excellence, and elevated guest experiences.
• Enjoy competitive benefits, recognition programs, and opportunities to grow your leadership capability.
• Contribute to Corporate Social Responsibility initiatives, including sustainability, community engagement, and responsible hospitality practices.