Front Desk Guest Experience Agent – Makati

Red Planet Philippines Services Corporation; Makati; On-site; PHP 201,000 - 268,000; Full time

Job summary

Red Planet Philippines Services Corporation in Makati seeks a front desk associate to manage guest check-in/check-out, provide hotel information, and assist with reservations. The role requires a welcoming, service-oriented approach and basic computer skills.

You will handle guest inquiries, post charges, and maintain daily logs while ensuring accuracy and a positive guest experience. Willingness to work shifts, including graveyard, and to be based in Makati is essential.

Qualifications

• Bachelor’s/College degree in Hospitality, Tourism, or Hotel Management or equivalent.
• Excellent interpersonal and customer service orientation.
• Proficient in oral communication and basic computer literacy.

Responsibilities

• Attend to guests during check-in and check-out.
• Provide information on hotel policies, services and amenities.
• Register incoming guests and verify information.
• Respond to guest requests and local area information.

Skills

Interpersonal skills

Customer service

Computer literacy

Oral communication

Education

Bachelor's degree in Hospitality/Hotel Management

Job description

Red Planet Philippines Services Corporation in Makati seeks a front desk associate to manage guest check-in/check-out, provide hotel information, and assist with reservations. The role requires a welcoming, service-oriented approach and basic computer skills.

You will handle guest inquiries, post charges, and maintain daily logs while ensuring accuracy and a positive guest experience. Willingness to work shifts, including graveyard, and to be based in Makati is essential.