Front Desk & Guest Experience Agent

Pour Kings Enterprises Inc.; Makati; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A hospitality company in Metro Manila, Makati is seeking a customer service representative to greet guests and manage reservations. The ideal candidate will have a high school diploma and 1-2 years of experience in a customer service role. Excellent English proficiency, strong communication skills, and a friendly demeanor are required. The position involves handling cash transactions and coordinating with housekeeping to ensure guest satisfaction. Full-time role with potential flexible hours including weekends and holidays.

Qualifications

• 1-2 years in a customer service role.
• Ability to work flexible hours, including weekends and holidays.
• Friendly, approachable, and detail-oriented.

Responsibilities

• Greet and check in guests promptly and efficiently.
• Assist guests with inquiries and complaints.
• Process reservations and maintain accurate records.
• Handle cash and credit transactions securely.
• Coordinate with housekeeping and maintenance.

Skills

Proficient in English

Excellent customer service skills

Strong communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

A hospitality company in Metro Manila, Makati is seeking a customer service representative to greet guests and manage reservations. The ideal candidate will have a high school diploma and 1-2 years of experience in a customer service role. Excellent English proficiency, strong communication skills, and a friendly demeanor are required. The position involves handling cash transactions and coordinating with housekeeping to ensure guest satisfaction. Full-time role with potential flexible hours including weekends and holidays.