Agent, Concierge

Solaire Resort; Parañaque; On-site; PHP 300,000 - 420,000; Full time

Job summary

Solaire Resort in Parañaque, Metro Manila, seeks a proactive Concierge to assist guests with information on hotel facilities, local attractions, dining, and events. You will design personalized itineraries and coordinate restaurant reservations, while maintaining strong relationships with partners to enhance guest experiences.

The role involves multi-department collaboration, desk upkeep, and timely handling of guest inquiries, requests, and travel arrangements to ensure memorable stays.

Qualifications

• Good command of written and spoken English.
• Knowledge of another foreign language is an advantage.

Responsibilities

• Provide accurate information about hotel facilities, local attractions, restaurants, and entertainment.
• Curate personalized itineraries, tours, and experiences based on guests' interests.
• Handle restaurant reservations and special arrangements considering dietary restrictions.
• Maintain relationships with local partners and vendors to enhance guest offers.
• Keep an updated database of local information including events and transport options.
• Coordinate with Housekeeping, Front Office, F&B, and other departments to fulfill guest requests.
• Keep Concierge Desk organized and stocked with brochures, maps, and information materials.
• Promote hotel facilities and dining outlets through informed recommendations.
• Monitor and maintain all Concierge equipment and readiness for use.
• Assist guests with airline-related services like booking and tickets.
• Send weather forecasts and flight alerts to relevant teams.
• Update bulletin boards and guest communication materials.
• Handle calls and emails courteously and respond timely.
• Record and track guest requests via dispatching or ticketing system.

Skills

English proficiency

Foreign language advantage

Education

Hospitality Management certificate

Job description

• State/Province NCR
• Country Philippines

Job Description

• Provide accurate and engaging information about hotel facilities, local attractions, restaurants, entertainment venues, and other points of interest.
  
• Curate and arrange personalized itineraries, tours, and experiences based of guests' individual interest and preferences.
  
• Handle restaurant reservations and special arrangements while considering guests' dietary restrictions and special requests.
  
• Establish and maintain strong relationships with local partners, service providers, and vendors to enhance guest offers.
  
• Maintain an updated and comprehensive database of local information, including events, transportation options, and contract directories.
  
• Coordinate efficiently with Housekeeping, Front Office, Food & Beverage, and other departments to ensure timely completion of guest request.
  
• Ensure the Concierge Desk remains organized, presentable and fully stocked with brochures, maps, and information materials
  
• Actively promote hotel facilities and dining outlets through informed recommendations and product knowledge.
  
• Monitor and maintain all Concierge equipment and ensure readiness for operational use.
  
• Assist guests with the airline-related services such as booking, rebooking and ticket purchases.
  
• Send daily weather forecast and flight alerts t relevant teams through established communication channels.
  
• Update and manage bulletin boards, directories, and other guest communication materials.
  
• Handle incoming calls and emails courteously and respond to all guest inquiries in a timely manner
  
• Record track, and assign guest requests through the dispatching or ticketing system.
  

Requirements

• Good command of both written and spoken English; knowledge of another foreign language is advantage.
  
• Minimum relevant experience of Concierge/ Bell Service in the Hotel is an advantage.
  
• Relevant experience of Front Office in the Hotel industry is an advantage
  
• Certificate holder in Hospitality Management or related course.