Guest Service Agent

Raffles Hotels & Resorts; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

Raffles Hotels & Resorts in Makati is looking for a dedicated guest services professional to assist, greet, and welcome guests at the reception desk. Key responsibilities include checking in and out guests efficiently and providing tailored assistance based on guest inquiries.

The ideal candidate will hold a degree in Hospitality Management and have at least one year of relevant experience, along with strong communication skills and proficiency in software like Microsoft applications and Opera.

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.
• Minimum of one (1) year of relevant experience in guest services is an advantage.
• Proficiency in relevant software such as Microsoft applications and Opera property management software.

Responsibilities

• Assists, greets, and welcomes guests by responding to their inquiries and needs.
• Helps check in and check out guests with efficiency and accuracy of data and billing.
• Ensures presence on the reception desk, and coordinates with different departments.

Skills

Excellent verbal and written communication skills

Service-oriented

Keen sense of detail

Education

Degree in Hospitality Management or related field

Tools

Microsoft applications

Opera property management software

Job description

Job Description

• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing.
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.
• Minimum of one (1) year of relevant experience in guest services is an advantage.
• Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.
• Proficiency in relevant software such as Microsoft applications and Opera property management software.