Guest Reservations Specialist

Fastrack Cooperative; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service-focused cooperative in Pampanga is looking for a dedicated individual to manage customer reservations. This role involves handling inquiries through various communication channels and providing accurate information about services. The ideal candidate should have experience in customer service, particularly within the hotel, restaurant, or travel industry. Flexibility in working hours, including weekends or holidays, is essential for this position, along with good communication and interpersonal skills.

Qualifications

• Experience in reservations or customer service, ideally in hotel, restaurant, or travel industry.
• Good communication and interpersonal skills needed.
• Familiarity with booking systems is a plus.
• Must be willing to work on shifting schedules, including weekends or holidays.

Responsibilities

• Handle customer reservations via phone, email, chat, or walk-in inquiries.
• Provide accurate information about services, availability, pricing, and policies.
• Process bookings, cancellations, and modifications efficiently.
• Maintain and update reservation records in the system.
• Coordinate with operations or front office team regarding guest bookings.
• Address customer concerns professionally and in a timely manner.

Skills

Customer service experience

Good communication skills

Interpersonal skills

Basic computer knowledge

Job description

A customer service-focused cooperative in Pampanga is looking for a dedicated individual to manage customer reservations. This role involves handling inquiries through various communication channels and providing accurate information about services. The ideal candidate should have experience in customer service, particularly within the hotel, restaurant, or travel industry. Flexibility in working hours, including weekends or holidays, is essential for this position, along with good communication and interpersonal skills.