Guest Experience & Reservations Specialist

R2 Group of Exclusive Brand; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A premier restaurant chain in the Philippines is seeking a dedicated team member who is customer-oriented and possesses strong hospitality skills. Your responsibilities will include greeting guests, managing reservations efficiently, and maintaining the flow of service in busy hours. The ideal candidate should have a Bachelor's degree in Hospitality or a related field and 6 months to 1 year of relevant experience. Proficiency in English and excellent communication skills are essential for ensuring customer satisfaction.

Qualifications

• Bachelor’s degree in Hospitality or a related field.
• 6 months–1 year of experience in a restaurant or hospitality role.
• Strong hospitality skills and customer orientation.

Responsibilities

• Greet and welcome guests upon arrival to the restaurant.
• Manage reservations and seating arrangements efficiently.
• Assist in maintaining the flow of service during busy hours.
• Communicate with kitchen and wait staff to ensure customer satisfaction.
• Handle customer inquiries and complaints in a professional manner.

Skills

Proficiency in English

Excellent communication skills

Customer-oriented mindset

Knowledge of customer management

Cashiering processes understanding

Education

Bachelor’s degree in Hospitality or a related field

Job description

A premier restaurant chain in the Philippines is seeking a dedicated team member who is customer-oriented and possesses strong hospitality skills. Your responsibilities will include greeting guests, managing reservations efficiently, and maintaining the flow of service in busy hours. The ideal candidate should have a Bachelor's degree in Hospitality or a related field and 6 months to 1 year of relevant experience. Proficiency in English and excellent communication skills are essential for ensuring customer satisfaction.