Guest Experience Specialist - Front Desk & Events

Unlisolutions Manpower Services and Events Management Inc; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

A leading manpower and events management company in Metro Manila is seeking a dedicated individual for guest services and event planning. The role requires managing reservations, welcoming guests, addressing issues, and providing detailed information about local amenities. Ideal candidates should be able to assist in organizing special events and ensure a high standard of service, making every guest's experience memorable.

Responsibilities

• Manage online, phone and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards
• Assist customers with the planning of special events such as weddings and business conferences
• Arrange specialized services for VIP customers

Job description

A leading manpower and events management company in Metro Manila is seeking a dedicated individual for guest services and event planning. The role requires managing reservations, welcoming guests, addressing issues, and providing detailed information about local amenities. Ideal candidates should be able to assist in organizing special events and ensure a high standard of service, making every guest's experience memorable.