Hotel Booking Concierge

Recruitify_HR; Philippines; On-site; PHP 268,000 - 357,000; Full time

Job summary

Recruitify_HR is hiring Customer Service Representatives for a Hotel Reservation account to assist customers with bookings, cancellations, modifications, and inquiries. You will provide excellent service to ensure smooth and accurate reservation processes.

The role involves handling inquiries via phone, chat, or email, guiding customers through bookings, and delivering clear information on policies and rates. Join a team focused on quality and customer satisfaction.

Qualifications

• Excellent verbal and written communication.
• Ability to handle hotel bookings and inquiries.
• Hospitality experience is a plus.

Responsibilities

• Handle inbound hotel reservation inquiries via phone, chat, or email.
• Assist customers with booking, cancellations, modifications, and special requests.
• Provide accurate information on hotel policies, rates, and promotions.
• Resolve customer concerns efficiently and professionally.
• Document all interactions and transactions accurately in the system.
• Escalate complex or urgent issues to supervisors when necessary.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer service

Communication

Phone support

Problem solving

Tools

CRM software

Ticketing system

Job description

Recruitify_HR is hiring Customer Service Representatives for a Hotel Reservation account to assist customers with bookings, cancellations, modifications, and inquiries. You will provide excellent service to ensure smooth and accurate reservation processes.

The role involves handling inquiries via phone, chat, or email, guiding customers through bookings, and delivering clear information on policies and rates. Join a team focused on quality and customer satisfaction.