Guest Relations & Front Desk Associate

ARDESIA RESORT & SPA; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Ardesia Resorts and Spa is seeking a Front Office Associate to warmly welcome guests and manage check-ins, check-outs, and reservations at our Angeles City location. You will handle inquiries via phone, email, and social media, coordinate with departments for guest needs, and help maintain a smooth reception area.

With a focus on customer service and organization, the role requires multitasking and calmness in a fast-paced resort environment.

Qualifications

• High school graduate; Hospitality, Tourism, Business, or related degree is an advantage.
• Experience in front office, customer service, hotel/resort, or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Customer-oriented, organized, and detail-oriented.
• Able to multitask and remain calm in a fast-paced environment.
• Basic knowledge of Microsoft Office and reservation/booking systems.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Welcome guests and provide excellent customer service.
• Handle guest check-in, check-out, payments, and required documentation.
• Process reservations, booking changes, cancellations, and upgrades.
• Respond to guest inquiries through phone, email, social media, and messaging platforms.
• Assist guests with resort facilities, services, and other requests.
• Handle guest concerns professionally and coordinate with other departments for prompt resolution.
• Maintain a clean, organized, and welcoming reception and lobby area.
• Prepare daily reports and assist with cash handling and end-of-shift reconciliation.
• Perform other front office duties as assigned by management.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Calm under pressure

Education

High school diploma

Hospitality/Tourism degree advantageous

Tools

Microsoft Office

Reservation systems

Job description

Ardesia Resorts and Spa is seeking a Front Office Associate to warmly welcome guests and manage check-ins, check-outs, and reservations at our Angeles City location. You will handle inquiries via phone, email, and social media, coordinate with departments for guest needs, and help maintain a smooth reception area.

With a focus on customer service and organization, the role requires multitasking and calmness in a fast-paced resort environment.