Guest Experience Specialist - Front Desk

Argold Jobs Inc; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Argold Jobs Inc. seeks a courteous Front Desk Staff to greet guests, handle check-ins/check-outs, and ensure a smooth, welcoming experience at our property in Manila. You will respond to inquiries, coordinate with housekeeping, and maintain front desk operations with a professional demeanor.

The ideal candidate has strong English and Tagalog communication, a neat appearance, and flexibility to work rotating shifts, weekends, and holidays. Hospitality mindset is essential.

Qualifications

• Bachelor’s degree required, preferably in Hospitality/Tourism Management, Communications, or related field.
• Must have a presentable appearance and professional grooming.
• Excellent verbal and written communication skills in English and Tagalog.
• Strong customer service orientation with problem-solving abilities.
• Computer-literate; familiarity with basic office software or hotel PMS is a plus.

Responsibilities

• Welcome guests, visitors, and clients in a friendly and professional manner.
• Process check-ins and check-outs efficiently.
• Handle calls, emails, and guest inquiries with good etiquette.
• Address guest requests or complaints promptly and escalate when needed.
• Keep front desk and lobby orderly, clean, and organized.
• Coordinate with housekeeping and engineering regarding room readiness.
• Manage basic cash, card, and billing transactions at the front counter.

Skills

Communication

Customer service

Verbal & written English

Tagalog language

Education

Bachelor's degree

Tools

Hotel PMS

Job description

Argold Jobs Inc. seeks a courteous Front Desk Staff to greet guests, handle check-ins/check-outs, and ensure a smooth, welcoming experience at our property in Manila. You will respond to inquiries, coordinate with housekeeping, and maintain front desk operations with a professional demeanor.

The ideal candidate has strong English and Tagalog communication, a neat appearance, and flexibility to work rotating shifts, weekends, and holidays. Hospitality mindset is essential.