Event Lounge Manager (UP5000 | Clarke Quay)

PERSOL; Santo Niño 1st; On-site; PHP 2,188,000 - 2,735,000; Full time

Job summary

PERSOL is seeking an experienced Front Office Manager to oversee daily operations, hospitality services, facilities management and events at the Raffles Place site. You will lead reception operations, manage service providers, contractors and events, delivering a premium experience to guests and stakeholders.

You will ensure smooth operations, maintain safety standards and coordinate with partners to support lounge and office initiatives.

Qualifications

• Bachelor’s degree or equivalent with 5+ years in relevant experience.
• Diploma with at least eight years of relevant experience.
• Experience in hospitality, facilities or premium lounge operations.
• Experience managing front-office teams, vendors and service providers.
• Experience planning and supporting corporate events, including AV coordination.

Responsibilities

• Oversee daily operation and presentation of the office lounge.
• Manage hospitality services, F&B arrangements, scenting and plants.
• Coordinate with vendors, contractors and service partners.
• Plan and execute corporate events, including logistics and AV support.
• Track costs, prepare reports and ensure SOPs are followed.

Skills

Front-office management

Vendor management

Events coordination

AV coordination

Operational reporting

Team leadership

Education

Bachelor’s degree or equivalent

Diploma with 8+ years experience

Tools

AV equipment

Office management software

Job description

Salary: S$4,000 – S$5,000 per month
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (Saturday attendance may be required when events are scheduled)
Location: Raffles Place

Role Overview

We are looking for an experienced Front Office Manager to oversee the daily operations, hospitality services, facilities management and events at specific site office.

You will ensure the smooth running and upkeep of the property while delivering a premium experience to guests and stakeholders. This role involves managing reception operations, service providers, contractors, events, facilities and operational reporting.

Key Responsibilities

Lounge and Hospitality Operations

• Oversee the daily operation and overall presentation of the office.
• Manage hospitality services, including F&B arrangements, scenting and indoor plants
• Manage luxury lounge operators and service partners/brands
• Collaborate with relevant stakeholders to ensure seamless operations within the lounge
• Provide reception relief coverage when required

Facilities and Vendor Management

• Manage vendors providing cleaning, hygiene, pest control, security and indoor plant-maintenance services
• Conduct regular property inspections and ensure wear and tear is addressed promptly
• Oversee the completion and rectification of defects within the lounge
• Obtain quotations for ad hoc works, prepare recommendations for approval and coordinate contractors
• Ensure the property remains safe, presentable and operational at all times

Events and AV Support

• Manage the event-booking and approval process
• Plan and execute events held within the suite, including F&B, logistics and venue setup
• Coordinate and support live AV operations during events when required
• Attend Saturday events where operational support is needed

Team and Operational Management

• Plan and manage staggered work schedules for the reception team
• Maintain and update operational SOPs and service protocols
• Ensure service providers and employees comply with established operating standards
• Take ownership of operational matters to ensure the smooth running of the suite

Reporting and Administration

• Track lounge utilisation, F&B expenditure and other operational costs
• Prepare monthly utilisation and expense reports
• Maintain accurate operational records and supporting documentation

Requirements

• Bachelor’s degree or equivalent with at least 5 years of relevant experience; or a diploma with at least eight years of relevant experience
• Relevant experience in hospitality, facilities management, workplace operations, premium lounge operations or a related field
• Experience managing front-office teams, vendors, contractors and service providers
• Experience planning and supporting corporate events, including logistics and AV coordination
• Able to obtain and evaluate quotations and monitor operational expenditure
• Comfortable working independently and taking ownership of site operations
• Able to work on Saturdays when events are scheduled