Front Office Manager (Operations, Luxury Hospitality) | UP5000

PERSOL; Santo Niño 1st; On-site; PHP 2,188,000 - 2,735,000; Full time

Benefits offered by this job

Restaurant access

Event support facilities

Job summary

PERSOL is seeking an experienced Front Office Manager to oversee the daily operations, hospitality services, facilities management and events at the site office. You will ensure the smooth running of the property and deliver a premium experience to guests and stakeholders.

You will manage reception operations, service providers, contractors, events, facilities and operational reporting, with Saturday events possible when scheduled.

Qualifications

• Bachelor’s degree or equivalent with 5+ years of relevant experience.
• Relevant experience in hospitality, facilities management, workplace operations, premium lounge operations or a related field.
• Experience managing front-office teams, vendors, contractors and service providers.
• Experience planning and supporting corporate events, including logistics and AV coordination.
• Able to obtain and evaluate quotations and monitor operational expenditure.
• Comfortable working independently and taking ownership of site operations.
• Able to work on Saturdays when events are scheduled.

Responsibilities

• Oversee the daily operation and overall presentation of the office.
• Manage hospitality services, including F&B arrangements, scenting and indoor plants.
• Manage luxury lounge operators and service partners/brands.
• Collaborate with relevant stakeholders to ensure seamless operations within the lounge.
• Provide reception relief coverage when required.
• Manage vendors providing cleaning, hygiene, pest control, security and indoor plant-maintenance services.
• Conduct regular property inspections and ensure wear and tear is addressed promptly.
• Oversee the completion and rectification of defects within the lounge.
• Obtain quotations for ad hoc works, prepare recommendations for approval and coordinate contractors.
• Ensure the property remains safe, presentable and operational at all times.
• Manage the event-booking and approval process.
• Plan and execute events held within the suite, including F&B, logistics and venue setup.
• Coordinate and support live AV operations during events when required.
• Attend Saturday events where operational support is needed.
• Plan and manage staggered work schedules for the reception team.
• Maintain and update operational SOPs and service protocols.
• Ensure service providers and employees comply with established operating standards.
• Take ownership of operational matters to ensure the smooth running of the suite.
• Track lounge utilisation, F&B expenditure and other operational costs.
• Prepare monthly utilisation and expense reports.
• Maintain accurate operational records and supporting documentation.

Job description

Salary: S$4,000 – S$5,000 per month
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (Saturday attendance may be required when events are scheduled)
Location: Raffles Place

Role Overview

We are looking for an experienced Front Office Manager to oversee the daily operations, hospitality services, facilities management and events at specific site office.

You will ensure the smooth running and upkeep of the property while delivering a premium experience to guests and stakeholders. This role involves managing reception operations, service providers, contractors, events, facilities and operational reporting.

Key Responsibilities

Lounge and Hospitality Operations

• Oversee the daily operation and overall presentation of the office.
• Manage hospitality services, including F&B arrangements, scenting and indoor plants
• Manage luxury lounge operators and service partners/brands
• Collaborate with relevant stakeholders to ensure seamless operations within the lounge
• Provide reception relief coverage when required

Facilities and Vendor Management

• Manage vendors providing cleaning, hygiene, pest control, security and indoor plant-maintenance services
• Conduct regular property inspections and ensure wear and tear is addressed promptly
• Oversee the completion and rectification of defects within the lounge
• Obtain quotations for ad hoc works, prepare recommendations for approval and coordinate contractors
• Ensure the property remains safe, presentable and operational at all times

Events and AV Support

• Manage the event-booking and approval process
• Plan and execute events held within the suite, including F&B, logistics and venue setup
• Coordinate and support live AV operations during events when required
• Attend Saturday events where operational support is needed

Team and Operational Management

• Plan and manage staggered work schedules for the reception team
• Maintain and update operational SOPs and service protocols
• Ensure service providers and employees comply with established operating standards
• Take ownership of operational matters to ensure the smooth running of the suite

Reporting and Administration

• Track lounge utilisation, F&B expenditure and other operational costs
• Prepare monthly utilisation and expense reports
• Maintain accurate operational records and supporting documentation

Requirements

• Bachelor’s degree or equivalent with at least 5 years of relevant experience; or a diploma with at least eight years of relevant experience
• Relevant experience in hospitality, facilities management, workplace operations, premium lounge operations or a related field
• Experience managing front-office teams, vendors, contractors and service providers
• Experience planning and supporting corporate events, including logistics and AV coordination
• Able to obtain and evaluate quotations and monitor operational expenditure
• Comfortable working independently and taking ownership of site operations
• Able to work on Saturdays when events are scheduled