Guest Experience Specialist — Front Desk & Reservations

Alcasas Resort; Duero; On-site; PHP 201,000 - 268,000; Full time

Job summary

Alcasas Resort in the Philippines is seeking a friendly Receptionist to handle guest arrivals, check-ins/check-outs, and inquiries at the front desk. You will manage reservations, payments, and daily records to ensure a smooth guest experience.

The role requires courteous communication, attention to detail, and the ability to coordinate with housekeeping and other departments to meet guest needs.

Qualifications

• Front desk experience preferred.
• Excellent communication skills.
• Customer-oriented with a warm demeanor.

Responsibilities

• Welcome and greet guests in a friendly and professional manner
• Handle guest check-in and check-out procedures accurately
• Manage room reservations, bookings, and cancellations
• Provide guests with information about room rates, resort facilities, services, and policies
• Answer phone calls, messages, and guest inquiries promptly
• Assist guests with requests, concerns, and complaints in a courteous manner
• Process guest payments, issue receipts, and maintain accurate records
• Coordinate with housekeeping regarding room availability, cleaning, and room status
• Coordinate with the restaurant, maintenance, and other departments when necessary
• Maintain an updated record of guests, reservations, and daily front desk transactions

Skills

Guest service

Front desk

Reservations

Communication

Payments

Tools

Hotel PMS (Opera)

Job description

Alcasas Resort in the Philippines is seeking a friendly Receptionist to handle guest arrivals, check-ins/check-outs, and inquiries at the front desk. You will manage reservations, payments, and daily records to ensure a smooth guest experience.

The role requires courteous communication, attention to detail, and the ability to coordinate with housekeeping and other departments to meet guest needs.