Guest Experience & Service Specialist

Private Advertiser; Taguig; Hybrid; PHP 180,000 - 240,000; Full time

Job summary

GuestExperience & Service in the Philippines seeks a hospitality professional to deliver warm, personalized service from arrival to departure. You will guide guests through the menu, anticipate needs, and handle concerns while coordinating with kitchen and bar for smooth operations.

The role requires strong communication, teamwork, and the ability to work in a fast-paced environment. Excellence in service and attention to detail are essential.

Qualifications

• Previous experience in a restaurant or hospitality setting preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced, high-pressure environment.
• Positive attitude and team-oriented mindset.
• Attention to detail and strong organizational skills.

Responsibilities

• Provide warm, genuine, and personalized service to all guests from arrival to departure.
• Guide guests through the menu, making recommendations confidently (food, beverages, specials).
• Anticipate guest needs and respond promptly to requests.
• Handle guest concerns professionally and escalate when necessary.
• Accurately take and input orders into the POS system.
• Serve food and beverages following proper sequence and timing.
• Ensure correct tableset-up and maintenance throughout the dining experience.
• Monitor table progress and coordinate with kitchen and bar for smooth service flow.
• Execute proper clearing, crumbing, and resetting of tables.
• Maintain knowledge of the full menu including ingredients, prep methods, and allergens.
• Understand beverage offerings including cocktails, wines, and non-alcoholic options.
• Stay updated on menu changes, promotions, and seasonal offerings.
• Work closely with Floor Captains, Hosts, Bar, and Kitchen teams to ensure smooth operations.
• Communicate clearly and effectively with all departments.

Skills

Communication skills

Interpersonal skills

Fast-paced

Detail-oriented

Team player

Job description

GuestExperience & Service in the Philippines seeks a hospitality professional to deliver warm, personalized service from arrival to departure. You will guide guests through the menu, anticipate needs, and handle concerns while coordinating with kitchen and bar for smooth operations.

The role requires strong communication, teamwork, and the ability to work in a fast-paced environment. Excellence in service and attention to detail are essential.