Guest Experience & Reservations Specialist

Recruitify_HR; Taguig; On-site; PHP 223,000 - 335,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service specialist focused on hotel reservations. You will handle inbound inquiries, assist guests with new bookings, changes, cancellations, and rebookings, and provide accurate information on availability, rates, and policies.

You will process reservations efficiently using company systems and maintain clear documentation of guest interactions. Delivering professional service, you will aim for high guest satisfaction, meet quality targets,

Responsibilities

• Handle inbound customer inquiries related to hotel reservations and accommodations.
• Assist guests with new bookings, reservation modifications, cancellations, and rebookings.
• Provide accurate information about room availability, hotel amenities, rates, promotions, and booking policies.
• Process reservations and customer requests efficiently using company systems.
• Resolve guest concerns professionally while delivering excellent customer service.
• Document customer interactions accurately.
• Escalate complex reservation or guest concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Recruitify_HR in the Philippines is seeking a customer service specialist focused on hotel reservations. You will handle inbound inquiries, assist guests with new bookings, changes, cancellations, and rebookings, and provide accurate information on availability, rates, and policies.

You will process reservations efficiently using company systems and maintain clear documentation of guest interactions. Delivering professional service, you will aim for high guest satisfaction, meet quality targets,