Guest Experience Specialist - Front Desk

Seda Hotels Group; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

Seda Vertis North is seeking a warm, service-oriented Front Desk Officer to be the face of the hotel and deliver exceptional guest experiences from arrival to departure. You will handle check-ins/outs, guest requests, and uphold seda service standards to ensure a seamless stay.

Responsibilities include coordinating with Housekeeping, Reservations, and Security, maintaining guest records, and promoting hotel facilities.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• 1–2 years of Front Office experience in a hotel environment is preferred.
• Strong understanding of Front Office operations, guest service standards, and hospitality best practices.
• Proficient in Opera Cloud PMS and Microsoft Office applications.
• Knowledge of seda service standards or experience in a branded hotel environment is an advantage.
• Excellent communication, interpersonal, and customer service skills.
• Able to work flexible schedules, including weekends, holidays, and rotating shifts.

Responsibilities

• Welcome guests and efficiently handle check-in, check-out, room assignments, and payment transactions.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Maintain accurate guest records, reservations, and billing information.
• Coordinate closely with Housekeeping, Reservations, Security, and other departments to ensure seamless guest experiences.
• Monitor room status, availability, and guest preferences to support operational efficiency.
• Process cashiering transactions and ensure accuracy of reports, postings, and documentation.
• Promote hotel facilities, services, and special offers to enhance the guest experience.
• Consistently deliver service in accordance with seda service standards, ensuring warm, personalized, and professional guest interactions.
• Adhere to hotel policies, procedures, and brand standards at all times.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Flexible schedules

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field

Tools

Opera Cloud PMS

Microsoft Office

Job description

Seda Vertis North is seeking a warm, service-oriented Front Desk Officer to be the face of the hotel and deliver exceptional guest experiences from arrival to departure. You will handle check-ins/outs, guest requests, and uphold seda service standards to ensure a seamless stay.

Responsibilities include coordinating with Housekeeping, Reservations, and Security, maintaining guest records, and promoting hotel facilities.