Front Desk Guest Experience Specialist

FERSAL HOTEL GROUP; Makati; On-site; PHP 200,000 - 280,000; Full time

Benefits offered by this job

Duty meal provided

Job summary

FERSAL HOTEL GROUP in Makati City, Metro Manila is seeking a Front Desk Associate to warmly welcome guests, handle inquiries and ensure a seamless, memorable stay. This full-time role places you at the first point of contact for guests and requires professional, courteous service.

You will manage guest requests and complaints, provide information about hotel amenities and local attractions, assist with luggage, and process cash and card transactions while maintaining accurate records.

Responsibilities

• Handling guest inquiries, requests and complaints in a professional and courteous manner
• Providing information about hotel amenities, facilities and local attractions
• Assisting with luggage, ensuring guests' needs are met
• Maintaining accurate records of guest activity and handling cash and card transactions
• Performing other front desk duties as required to support the overall hotel operations

Job description

FERSAL HOTEL GROUP in Makati City, Metro Manila is seeking a Front Desk Associate to warmly welcome guests, handle inquiries and ensure a seamless, memorable stay. This full-time role places you at the first point of contact for guests and requires professional, courteous service.

You will manage guest requests and complaints, provide information about hotel amenities and local attractions, assist with luggage, and process cash and card transactions while maintaining accurate records.