Guest Experience Specialist – Front Desk

Panglao Bay Premiere Parks & Resorts Corporation (South Palms Resort Panglao); Panglao; On-site; PHP 240,000 - 360,000; Full time

Job summary

Panglao Bay Premiere Parks & Resorts Corporation (South Palms Resort Panglao) is seeking a Front Desk Agent to welcome guests, assist with arrivals and departures, and manage reservations at our Panglao property.

The role involves providing accurate information about facilities, services and local attractions, handling inquiries, processing payments, and ensuring smooth front desk operations in a tropical resort setting.

Responsibilities

• Welcome and assist guests upon arrival and departure
• Handle guest check-in and check-out procedures
• Manage reservations, room assignments, and guest requests
• Provide accurate information about hotel facilities, services, and local attractions
• Answer phone calls, emails, and guest inquiries professionally
• Handle guest complaints and concerns promptly and courteously
• Process payments, bills, and other front desk transactions

Job description

Panglao Bay Premiere Parks & Resorts Corporation (South Palms Resort Panglao) is seeking a Front Desk Agent to welcome guests, assist with arrivals and departures, and manage reservations at our Panglao property.

The role involves providing accurate information about facilities, services and local attractions, handling inquiries, processing payments, and ensuring smooth front desk operations in a tropical resort setting.