Concierge Team Lead – Guest Experience

Panglao Bay Premiere Parks & Resorts Corporation (South Palms Resort Panglao); Panglao; On-site; PHP 300,000 - 480,000; Full time

Job summary

South Palms Resort Panglao, part of Panglao Bay Premiere Parks & Resorts Corporation, seeks a dedicated Concierge Supervisor to lead the front desk concierge team and ensure personalized guest assistance.

You will handle special requests, reservations, transportation, tours, and other arrangements, coordinate with other departments, train staff, and maintain up-to-date knowledge of local attractions and dining. This role requires a service-oriented mindset and adherence to hotel standards.

Qualifications

• Experience supervising concierge or guest services teams.
• Excellent communication and interpersonal skills.
• Strong focus on guest satisfaction and service quality.

Responsibilities

• Supervise and guide the concierge team in daily operations.
• Ensure prompt and personalized assistance to guests.
• Handle special requests, reservations, transportation, tours, and other guest arrangements.
• Resolve guest concerns professionally and efficiently.
• Coordinate with other hotel departments to ensure seamless guest services.
• Train, coach, and monitor team members’ performance.
• Maintain strong knowledge of local attractions, dining, transportation, and activities.
• Ensure compliance with hotel policies and service standards.

Skills

Guest relations

Team supervision

Customer service

Training

Problem solving

Local knowledge

Job description

South Palms Resort Panglao, part of Panglao Bay Premiere Parks & Resorts Corporation, seeks a dedicated Concierge Supervisor to lead the front desk concierge team and ensure personalized guest assistance.

You will handle special requests, reservations, transportation, tours, and other arrangements, coordinate with other departments, train staff, and maintain up-to-date knowledge of local attractions and dining. This role requires a service-oriented mindset and adherence to hotel standards.