Guest Experience & Service Manager

JR FOODS PTE. LTD.; Santo Niño 1st; On-site; PHP 279,000 - 502,000; Full time

Job summary

JR FOODS PTE. LTD. is seeking a Front of House supervisor to oversee service staff and ensure a smooth dining experience across counters, serveries, and catered events in Santo Niño, Nueva Ecija.

You will lead pre-shift briefings, monitor standards, coach staff on hospitality and food safety, manage guest flow, handle feedback, and collaborate with culinary teams on menu changes and promotions.

Qualifications

• Experience in frontline service management is preferred.
• Ability to lead and motivate a diverse FOH team.
• Strong focus on hospitality, safety, and guest satisfaction.

Responsibilities

• Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants.
• Conduct daily pre-shift briefings, service standards checks, and floor walk-throughs
• Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing
• Manage staffing schedules and deployment across counters, serveries, and catered function setups
• Handle guest feedback and service recovery in a professional and timely manner
• Work closely with the culinary team on service transitions, menu changes, and special promotions
• Train team on Chinese dining etiquette, service protocols, and brand standards
• Monitor FOH equipment, mise en place, and supply levels; elevate to operations as needed
• Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor
• Support Account Manager in client reporting, site visits, and special events

Job description

JR FOODS PTE. LTD. is seeking a Front of House supervisor to oversee service staff and ensure a smooth dining experience across counters, serveries, and catered events in Santo Niño, Nueva Ecija.

You will lead pre-shift briefings, monitor standards, coach staff on hospitality and food safety, manage guest flow, handle feedback, and collaborate with culinary teams on menu changes and promotions.