Front Office Leader — Guest Experience & Operations

Filinvest Hospitality Corporation; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Quest Plus Conference Center Clark, operated by Filinvest Hospitality Corporation, is seeking a Front Office Supervisor with a minimum of 2 years of Front Office experience to lead the team and deliver exceptional guest service.

The role focuses on setting objectives, monitoring service levels, coaching staff, and ensuring accurate front desk procedures to maintain high guest satisfaction and efficient operations.

Qualifications

• Minimum 2 years of experience in Front Office.

Responsibilities

• Establishes and communicates customer service objectives.
• Monitors customer service levels and responds to customer requests.
• Responds to customer requests and monitors feedback.
• Leads and mentors staff to improve performance and service quality.
• Conducts performance appraisals and training needs assessments.
• Maintains shift rosters and attendance records.
• Ensures smooth front desk operations and room status updates.

Skills

Front Office

Job description

Quest Plus Conference Center Clark, operated by Filinvest Hospitality Corporation, is seeking a Front Office Supervisor with a minimum of 2 years of Front Office experience to lead the team and deliver exceptional guest service.

The role focuses on setting objectives, monitoring service levels, coaching staff, and ensuring accurate front desk procedures to maintain high guest satisfaction and efficient operations.